Ukyo Abe
Long Beach,CA
Summary
An organized and motivated individual with desire to take on new challenge. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience .
Overview
7
7
years of professional experience
Work History
Accountant
Midori Dispensing Pharmacy
Oita , Japan
05.2019 - 11.2023
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Monitored cash flows and prepared weekly cash projections.
- Provided guidance to other departments regarding accounting policies and procedures.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Wrote reports, authored papers and organized supporting documentation.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Analyzed balance sheets for mistakes and inaccuracies.
Customer Service Manager
Amorino Gelato
New York, NY
03.2017 - 02.2019
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Product knowledge
- sales experience
Education
Associate of Business Administration - Accounting And Business Management
ASA College, Manhattan
New York, NY09-2020
Skills
- Year-end close
- Bookkeeping
- Tax Preparation
- Tax Return Filing
- Financial Analysis
- Effective communication
- Excellent organization skills
- Balanced ability to perform multiple tasks simultaneously
- Work Planning and prioritization
- Problem resolution
Languages
Japanese
Native/ Bilingual
English
Professional
Timeline
Accountant
Midori Dispensing Pharmacy
05.2019 - 11.2023
Customer Service Manager
Amorino Gelato
03.2017 - 02.2019
Associate of Business Administration - Accounting And Business Management
ASA College, Manhattan
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