Ulanda Queen
Lindenwold,NJ
Summary
Dynamic healthcare professional with extensive experience at UPHS Penn Medicine University City, excelling in audit reporting and compliance. Proven track record in enhancing operational efficiency and training staff, while ensuring patient safety through rigorous sterilization practices. Certified CRCST with strong attention to detail and a commitment to quality assurance.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Uphs Penn Medicine University City
2014 - Current
- Supervised daily operations of sterile processing department to ensure compliance with safety regulations.
- Streamlined workflow processes to enhance efficiency in instrument preparation and distribution.
- Conducted regular audits of sterilization practices to maintain quality assurance standards.
- Collaborated with surgical teams to assess instrument needs and improve inventory management systems.
- Streamlined workflow for the department by optimizing staff scheduling and task allocation.
- Implemented inventory control measures that streamlined supplies management, reducing waste and lowering costs.
- Collaborated with store manager to maintain daily operations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with surgical teams to ensure timely delivery of well-maintained instruments for optimal surgery outcomes.
- Ensured compliance with all relevant local, state and federal regulations through diligent documentation and reporting practices.
- Trained new employees in sterile processing techniques, leading to faster onboarding and reduced errors.
- Improved patient safety by rigorously monitoring sterilization processes and ensuring adherence to established guidelines.
Lead Instrument Processing Tech
Uphs Penn Medicine University City
2010 - 2014
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Operated and maintained processing equipment to ensure optimal functionality and safety standards.
- Trained new staff on standard operating procedures and safety protocols for processing operations.
- Oversaw inventory management, ensuring proper stock levels of materials for uninterrupted production.
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Implemented process improvements that increased throughput and enhanced workplace safety measures.
Certified Nursing Assistant
St. Ignatius Nursing Home
2007 - 2010
- Provided compassionate care to residents, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes in health status to nursing staff for timely interventions.
- Assisted in maintaining a clean and safe environment, adhering to infection control protocols consistently.
- Trained and mentored new staff on resident care practices and safety procedures to enhance team performance.
Customer Service Manager
Sovereign Bank
1999 - 2004
- Evaluated financial statements for compliance with regulations and internal policies.
- Conducted risk assessments to identify potential areas of financial exposure.
- Developed audit plans to ensure thorough examination of financial processes.
- Led customer service team in delivering exceptional support and resolving complex inquiries.
- Developed and implemented training programs to enhance staff performance and service quality.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
- Collaborated with cross-functional teams to streamline processes, increasing operational efficiency.
Education
Dejra Medical Career Training
Philadelphia, PA01-2008
High School Diploma -
Edward Bok Vocational Technical School
Philadelphia, PA01-1988
Skills
- Audit reporting
- Attention to detail
- Staff management
- Certified CHL
- Certified CRCST
Timeline
Supervisor
Uphs Penn Medicine University City
2014 - Current
Lead Instrument Processing Tech
Uphs Penn Medicine University City
2010 - 2014
Certified Nursing Assistant
St. Ignatius Nursing Home
2007 - 2010
Customer Service Manager
Sovereign Bank
1999 - 2004
Dejra Medical Career Training
High School Diploma -
Edward Bok Vocational Technical School