Ulandra Hilson
Memphis,TN
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Motivated Production Line Worker proficient in quality checks, finishing work and equipment calibration. Ready to tackle new challenges and to contribute to team and company success. Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 5 years of experience.
Overview
24
24
years of professional experience
Work History
Assembly Line Worker
Mahle Aftermarket
03.2020 - Current
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Teller
First Tennessee Bank
01.2018 - 02.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
Trustmark Bank
02.2015 - 06.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Generated monthly reports on customer activity and customer feedback.
- Calculated fees due, interest and change for customer transactions.
- Trained new hires on customer service policies and procedures.
- Processed applications for new accounts.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
Direct Support Professional
Shelby Residential And Vocational Services
04.2010 - 12.2014
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Researched community resources and services to provide accessibility and assistance to clients.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
Cashier Team Lead
Save-A-Lot
02.2000 - 03.2010
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Developed strong relationships with repeat customers through friendly service interactions.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Alleviated customer service needs with policy-appropriate solutions.
- Mentored new team members on sales software system operation.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Education
Associate of Arts - Business Administration
Northwest Mississippi Community College
Senatobia, MS01.2006
Associate of Arts - General Studies
Holmes Community College
Goodman, MS02.2003
High School Diploma -
Amanda Elzy High School
Greenwood, MS05.1997
Skills
- Raw Materials Handling
- Product Inspection
- QA
- Equipment Operation
- OSHA Compliance
- Finishing Work
- Supply Management
- Production Reporting
- Operations Support
- Account Updating
- Regulatory Compliance
- Financial Advising
- Financial Analysis
- Asset Protection
- Customer Relationship Building
- Cash Counting
- Sales Expertise
- Rapid Data Entry Skills
- Account Management
- Relationship Building and Management
- Rapid 10-Key Data Entry
- Financial Services
- Cash Handling Expertise
- Referral Management
- Cheerful
- Math Aptitude
- Compliance, Banking Laws, and Regulations
- Shift Scheduling
- Store Opening and Closing
- Team Leadership
- POS System Operation
- Policy Enforcement
- Money Handling
- Loss Prevention
- Retail Merchandising
- Transaction Management
- Safety Rules
- Active Listening
- Record Keeping
- Computer Literacy
- Critical Thinking
- Problem Solving
- Care Delivery
- Direct Patient Care
- Chronic Disease Management
- Progress Documentation
- Behavioral Management
- Care Plan Assessment
- Client Transportation
- Transportation
- Client Support
- Medication Administration
- Health and Safety Requirements
- Case Management
- Clinical Quality Program Standards
- Crisis Management
- Goal Setting
Timeline
Assembly Line Worker
Mahle Aftermarket
03.2020 - Current
Teller
First Tennessee Bank
01.2018 - 02.2020
Teller
Trustmark Bank
02.2015 - 06.2020
Direct Support Professional
Shelby Residential And Vocational Services
04.2010 - 12.2014
Cashier Team Lead
Save-A-Lot
02.2000 - 03.2010
Associate of Arts - Business Administration
Northwest Mississippi Community College
Associate of Arts - General Studies
Holmes Community College
High School Diploma -
Amanda Elzy High School
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