Summary
Overview
Work History
Education
Skills
Timeline
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Ulani Chavez

Oklahoma City,OK

Summary

Motivated college student seeking internship in occupational therapy to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

6
6
years of professional experience

Work History

Patient Access Specialist

Variety Care Health Centers
Okc, OK
03.2022 - Current
  • Greeted patients and visitors on the telephone; answered inquiries, provided directions and instructions.
  • Maintained accurate records of patient registration information in electronic health record system.
  • Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
  • Ensured all required forms were completed accurately prior to patient visit.
  • Performed data entry tasks associated with registrations such as entering demographic data into system database.
  • Verified referrals from outside agencies according to established guidelines and policies.
  • Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Verified patient consent forms in system.
  • Collaborated with clinical and administrative staff to meet patient needs.

Volunteer Services Clerk

Bethany Childrens Health Center
Okc , OK
08.2019 - 05.2022
  • Maintained inventory levels of supplies and equipment as needed in most areas around the whole center.
  • Utilized computer programs to create reports, labels, forms.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Performed data entry and recordkeeping tasks.
  • Provided individualized assistance to patients with special needs in different areas of the center.
  • Assisted teachers and therapist with creating and maintaining a safe, orderly learning environment.
  • Created and maintained a safe, fun, and educational environment for patients.
  • Collaborated with other departments within the organization to coordinate special events and programs.
  • Assisted with the recruitment process by conducting interviews with potential candidates.
  • Designed and led activities in crafts, music and sports.
  • Stocked supplies such as gloves, lines, paper towels, and cleaning solution in the therapy gyms.
  • Stocked the different inventory areas around the center such as nurse carts, respiratory inventory rooms, shelter rooms, safety back packs, and the purchasing inventory rooms.
  • Sanitized and organized equipment after being used by employees or patients.

Office Clerk

The Sanctuary Women's Development Center
Okc, OK
02.2019 - 05.2019
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Processed incoming and outgoing mail daily.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Organized office supplies and maintained an inventory of stock items.
  • Maintained records of employee attendance and leave balances.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Developed forms and maintained filing systems to store confidential client information securely.
  • Resolved customer complaints promptly and professionally.
  • Assisted in organizing special events
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Swept, sanitized, and mopped the center at the end of the work day.

Education

Associate of Pre-Occupational Therapy - Occupational Therapy

Rose State College
Oklahoma City, OK
05.2024

Skills

  • Medical Terminology
  • Front Desk Operations
  • Customer Service
  • Multitasking and Organization
  • Problem-Solving
  • Team Collaboration
  • Attention to Detail
  • Calm and Patient Demeanor
  • Helping Patients With Special Needs
  • Small Group and Individual Assistance
  • Positive Attitude
  • Bilingual in English and Spanish
  • Activity Implementation

Timeline

Patient Access Specialist

Variety Care Health Centers
03.2022 - Current

Volunteer Services Clerk

Bethany Childrens Health Center
08.2019 - 05.2022

Office Clerk

The Sanctuary Women's Development Center
02.2019 - 05.2019

Associate of Pre-Occupational Therapy - Occupational Therapy

Rose State College

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Ulani Chavez