Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Ulani Muniz

Hammond,Indiana

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proficient in working independently and rapidly acquiring new skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Kitchen Helper

Edison Elementary School
Hammond, Indiana
08.2023 - Current
  • Assisted in food preparation for daily student meals.
  • Maintained cleanliness of kitchen and dining areas.
  • Operated kitchen equipment safely and efficiently.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.

Juror

United States District Court
Hammond, Indiana
01.2022 - 06.2023
  • Experience in Civil duties.

Licensed Insurance Agent

Teleperformance USA
Hobart, Indiana
05.2013 - 01.2016
  • Educated clients on coverage options while addressing claims procedure inquiries.
  • Engaged customers through clear explanations of document details to enhance service quality.
  • Supported Spanish-speaking customers by providing bilingual assistance and resources.
  • Pursued professional development via insurance workshops, courses, and webinars.

Trainer

Americall Teleperformance
Hobart, Indiana
08.2006 - 05.2013
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.

Customer Service Representative

Indiana Botanic Gardens, Inc
Hobart, Indiana
09.2003 - 08.2006
  • Answered incoming call and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers in understanding billing details and facilitated payment processing.

Education

GED -

George Rogers Clark High School
Hammond, IN
05-2002

Some College (No Degree) - Business Administration

Ivy Tech Community College
East Chicago, IN

Skills

  • Team training and development
  • Health insurance expertise
  • Time management
  • HIPAA compliance
  • Bilingual communication

Affiliations

  • Supervised groups of children during VBS activities, ensuring a safe and engaging environment.
  • Dealing with diverse needs and emotions of children.

Certification

  • Licensed Insurance Agent states (Indiana and Texas)

Languages

Spanish
Professional

Timeline

Kitchen Helper

Edison Elementary School
08.2023 - Current

Juror

United States District Court
01.2022 - 06.2023

Licensed Insurance Agent

Teleperformance USA
05.2013 - 01.2016

Trainer

Americall Teleperformance
08.2006 - 05.2013

Customer Service Representative

Indiana Botanic Gardens, Inc
09.2003 - 08.2006

GED -

George Rogers Clark High School

Some College (No Degree) - Business Administration

Ivy Tech Community College

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