Ulices Morales

Work History

General Manager

Rimtyme

08.2023 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Sales Manager

RimTyme Custom Wheels and Tires

01.2022 - 08.2023

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
Increased sales revenue by identifying and pursuing new business opportunities.
Negotiated prices, terms of sale and service agreements.

Credit Manager

Rimtyme

10.2019 - 01.2022

Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Work cross-functionally with sales, management, and other departments to maintain effective operations.
Improved credit risk management by implementing effective underwriting policies and procedures.
Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
Developed strategies to expedite payments and customer resolutions.
Monitored accounts for signs of fraud and non-payment issues.
Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Paid attention to detail while completing assignments.
Learned and adapted quickly to new technology and software applications.
Trained new team members on company policies, procedures, and best practices in the field of recovery.
Negotiated settlements with clients, ensuring mutually beneficial outcomes while maintaining company guidelines.

Tire Technician

RimTyme Custom Wheels and Tires

10.2017 - 10.2019

Rotated, mounted and balanced tires on cars, trucks, and vans.
Replaced and repaired tires using best practices for safe vehicle maintenance.
Dismounted, mounted, and repaired tires according to manufacturer specifications.
Improved customer satisfaction by providing timely and accurate tire services.
Operated machines safely and correctly, including tire changers and wheel balancers.
Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Enhanced safety standards by conducting thorough inspections of tires and related components.
Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Disposed of old tires correctly, meeting safety and environmental requirements.
Delivered outstanding service, addressing client concerns promptly and professionally.
Increased efficiency with meticulous organization of tools and equipment in the workspace.
Inspected and maintained equipment to limit operational disruptions.
Collaborated with team members to streamline workflow and increase productivity.
Improved tire life for customers, applying accurate tire pressure adjustments.

Tire Technician

JB Hunt Trucking

02.2016 - 10.2017

Demonstrated strong problem-solving skills when faced with complex or unusual tire-related issues requiring creative solutions.
Assisted in inventory management, ensuring optimal stock levels for various tire sizes and types.
Helped maintain a high level of shop efficiency by effectively delegating tasks among team members as needed.

Detailer

Brightsky

05.2015 - 06.2016

Washed trucks and trailers daily for a trucking company.
Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.

Tire Technician

Lucho Tires

03.2013 - 04.2015

Maintained and managed tire and hardware inventory with regular stock assessments.
Analyzed customer needs to recommend suitable tires for personalized requirements.
Minimized downtime with proactive identification of potential issues during routine inspections.
Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
Maintained inventory accuracy, conducting regular stock checks and ordering supplies as needed.
Fostered safe work environment, implementing and adhering to strict safety protocols.

Summary

Overview

Work History

General Manager

Sales Manager

Credit Manager

Tire Technician

Tire Technician

Detailer

Tire Technician

Education

GED -

Skills

Accomplishments

Languages

Timeline

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