Ulises Aleman Diaz

Verified passenger documentation for domestic and international travel per TSA, CBP, and immigration guidelines. Ensured compliance with airline and federal regulations regarding travel documentation and security. Delivered high-volume customer service with professionalism, maintaining calm in high-pressure environments. Identified and resolved customer issues efficiently to minimize delays and maximize satisfaction. Communicated effectively in English and Spanish with diverse international passengers.

Assisted high volumes of customers daily with travel inquiries, documentation review, and boarding processes. Ensured passengers had appropriate documentation per federal and airline policy. Provided outstanding customer service in both English and Spanish in fast-paced settings. Maintained detailed records and coordinated with coworkers and supervisors to resolve travel issues. Performed administrative tasks such as filing documents, entering data into computer systems.

Greeted guests and managed the check-in process professionally and efficiently. Handled room reservations, payments, and guest concerns with discretion and care. Maintained clean and organized front office to create a welcoming environment. Ensured confidentiality of guest records and sensitive business information. Updated customer information in databases regularly to ensure accuracy of records. Performed data entry into computer systems to maintain accurate records of customer information.