Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Receptionist

Ulises Aponte

Hazleton,PA

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented focused on delivering exceptional customer experiences to drive consistent revenue growth.

Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Knowledgeable with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Many years helping and bringing the best skills with all the cleaning companies ever worked

Over time in the industry, gaining enough experience and the pleasure of being a most important source of stress relief for companies who were looking for outstanding leaders to carry business the way it's required or other contractors or companies who struggled to keep employees managing.

Recruiting candidates for different jobs have learn how to treat people or how to work around different personalities. Feeling myself prepared to face different challenges when it is time to perform the job in the field working with facilities between 25,000 to 550,000sf and able to create a supporting system. Working independently with all operations with multiple employees and clients in different locations all at once, delivering the top performance to accomplish many tasks

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Lex cleaning service
01.2020 - Current
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented strategies to increase sales and profitability.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Supervisor and Manager

Morgans Cleaning and Property
11.2012 - 09.2020
  • Maximized time and employee productivity
  • Prepared staff work schedules and assigned team members to specific duties
  • Delegated work to staff, setting priorities and goals
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company Service
  • Mitigated business risks by working closely with staff members and assessing performance
  • I do multiples jobs all over in Pennsylvania, NJ and Maryland area, management and supervising employees or daily tasks but to make sure all client is always happy
  • Getting job done is about accomplishing any duties and tasks under completely safety ways with quality
  • I take care of multiple job sites like, Warehouse, factory, medical facility, office building, hospital, pharmaceutical facility, restaurant, indoor work and outside work, construction laboring and construction clean up
  • I have experience and completely understand with Msd data sheets, chemicals, blood hazardous kits, fully understand all Flooring equipment and all different Flooring types..
  • Cleaning, stripping and wax floor, carpeting care, machine auto operator sweeper, walk behind, sky lift work, power wash hot machine. Anything related with cleaning and operation service I know how to do it safely with full understanding.....I have experience working and manage facilities from 25,000 to 550,000 square feet size
  • Monitored staff performance and addressed issues
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Trained employees on additional job positions to maintain coverage of roles
  • Exercised good judgment and decision-making in escalating concerns and resolving issues
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Recruited and hired qualified candidates to fill open positions
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
  • Led team meetings and one-on-one coaching sessions to continuously improve performance
  • Entered time and attendance logs in preparation for payroll
  • Maintained adequate staffing to meet objectives within budget
  • Minimized staff turnover through appropriate selection, orientation and training

Regional Manager

Diversified Maintenance
04.2017 - 09.2017
  • Manage different accounts for different customers, to make sure all customers were satisfied with services and to make sure all new candidates get all training necessary with necessary needs for different tasks and duties
  • Meeting with other regional managers and attend company meetings with mayor customers to set future goals
  • Manage budget under estimating weekly hours, and to make sure all employees follow company and customers policy, as well to keep communication with managers and corporations on daily basis
  • Having equal balance when it is time to fix any problems between employees and customers is one of strongest characteristics because it's way of how to get things done correctly without any further misunderstanding and avoid any loss for company or employees mistreated
  • Hired talented, trainable team members
  • Improved individual location efficiency through effective leadership restructure

Education

High school diploma -

Adela Brenes Texidor
Guayama Puerto Rico
05.2005

Skills

  • Verbal and Written Communication
  • Client Account Management
  • Employee Scheduling
  • Vendor Negotiations
  • Project Planning
  • Staff Training
  • Operations Management
  • Purchasing and Planning
  • Performance Evaluations
  • Supervision and Training
  • Team Leadership
  • Performance Improvement

Certification

  • Management (9 years) Pallets jack rider (6 years) Janitorial experience (10+ years) Inventory Control Office Management. Commercial Cleaning (10+ years) Leadership (9 years) Hospital Experience (8 years) Profit & Loss Budgeting. Housekeeping. Project Management (9 years) Operations management (9 years) Supervising Experience (10+ years) Environmental Services (9 years) Custodial Experience. Warehouse Experience (10+ years) Property Management (10+ years) Sky lifting machinery operators (7 years) Assistant Manager Experience (8 years) Residential Cleaning (10+ years) Floor Care (10+ years) Landscape. Blood and hazardous (9 years) Medical facilities (7 years) Buffing (10+ years) Carpet Cleaning (10+ years) Forklifts experience (4 years) Laundry Cleaning


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

Lex cleaning service
01.2020 - Current

Regional Manager

Diversified Maintenance
04.2017 - 09.2017

Supervisor and Manager

Morgans Cleaning and Property
11.2012 - 09.2020

High school diploma -

Adela Brenes Texidor

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Ulises Aponte