Ulises Ayala
Summary
Seasoned Consultant with proven success in product implementation and customer support driven revenue growth. Skilled at managing customer relationships, problem-solving, and strategic planning. Demonstrated ability to manage demanding workflows while ensuring project success.
Overview
9
9
years of professional experience
Work History
Implementation Consultant – Broker/Guide/Elite/Digital Imp.
Paycor
05.2022 - Current
- Consistently surpassed performance goals, including customer satisfaction, referrals, project timelines, and revenue growth.
- Helped establish a Mid-Market customer pilot for "Digital Implementation".
- Executed implementation of Payroll, HR, and Time products ensuring successful client transitions.
- Represented customer interests in meetings with key collaborators
- Maintained strong client relationships through customized training, specialized consultancy, and support.
Client Support Consultant – Small Business Services
ADP
05.2019 - 05.2022
- Recognized as the Top Client Retention Associate in 2020 and 2021.
- Team Score Deputy (Sales) - Monitored team sales metrics and collaborated with team members to identify and enhance products of focus.
- Worked with small business clients to implement ADP products, delivering personalized solutions to meet their needs.
- Mentored and supported team members by providing guidance, sharing knowledge, and fostering collaboration.
- Resolved client issues promptly and effectively, improving client satisfaction metrics.
Advanced Client Sales - Senior Specialist
Bank of America
06.2018 - 05.2019
- Managed high client service and sales call volumes, delivering solutions in an efficient and professional manner.
- Built client relationships through product promotion, cross-selling affiliate products, and ensuring satisfaction.
- Successfully managed multiple bank systems while operating within policy and federal regulations.
- Trained clients on new bank services.
Bank Teller
Wells Fargo
05.2016 - 06.2018
- Offered excellent customer service by processing transactions and answering client inquiries.
- Educated customers on Wells Fargo products and services and made recommendations according to their financial needs.
- Processed deposits, withdrawals, and payments while following banking policy and compliance regulations.
- Built trust and loyalty with clients by delivering consistent and reliable service.
Education
High School Diploma -
Magnolia High School
01.2012
Associates Degree - undefined
Fullerton College
Timeline
Implementation Consultant – Broker/Guide/Elite/Digital Imp.
Paycor
05.2022 - Current
Client Support Consultant – Small Business Services
ADP
05.2019 - 05.2022
Advanced Client Sales - Senior Specialist
Bank of America
06.2018 - 05.2019
Bank Teller
Wells Fargo
05.2016 - 06.2018
Associates Degree - undefined
Fullerton College
High School Diploma -
Magnolia High School
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