Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ulises Delacruz

Sarasota,FL

Summary

I am a highly motivated and skilled professional with a strong background in my field. I possess excellent communication and critical thinking abilities, and am able to work effectively in both individual and team settings.

Proven skills in receiving, moving and stocking merchandise. Efficient, accurate, and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting up to 50 pounds.

Motivated professional with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Stocker

Detwiler's Farm Market
Sarasota, USA
12.2023 - Current
  • Arranged merchandise in an attractive manner to promote sales.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.
  • Provided customer service by answering questions about product location, price and availability.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Assisted with store displays and window dressing as needed.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Removed outdated products from shelves in accordance with company policy.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.

Day Trader

Myself
Sarasota
07.2021 - Current
  • Monitored stocks, crypto, and futures to identify new trading opportunities.
  • Analyzed financial data and market trends to determine appropriate entry and exit points for trades.
  • Executed buy and sell orders for securities in order to maximize profits.
  • Developed strategies for minimizing risk while maximizing returns on investments.
  • Kept up-to-date with economic news and events that could affect stock prices.
  • Maintained records of all transactions made throughout the day.
  • Reviewed performance of portfolios daily to adjust positions accordingly.
  • Assessed potential risks associated with various investment decisions before making trades.
  • Collaborated with other traders in order to make informed decisions about entering or exiting a trade.

Call Center Representative

Alorica
Sarasota
08.2018 - 05.2019
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

High school diploma -

Sarasota High School
Sarasota, FL
05.2018

Skills

  • Retail Sales
  • Typing
  • Multilingual
  • Communication Skills
  • Customer Support
  • Customer Service
  • Live Chat
  • Sales
  • Computer Skills
  • Computer Operation
  • Stocking
  • Pallet Jack
  • Protected lifting
  • Signing and Pricing
  • Punctual and Reliable
  • Cleaning procedures
  • Customer Relationships
  • Positive Attitude

Certification

Driver's License

Timeline

Stocker

Detwiler's Farm Market
12.2023 - Current

Day Trader

Myself
07.2021 - Current

Call Center Representative

Alorica
08.2018 - 05.2019

High school diploma -

Sarasota High School

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Ulises Delacruz