Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ulises Hernandez

Chino,CA

Summary

Motivated, analytical professional with a strong background in customer service, logistics, and financial services. Known for a positive attitude, leadership qualities, and a talent for building strong team dynamics and customer relationships. Proven ability to solve problems, make sound decisions independently, and contribute to business success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Delivery Driver / Supervising Dispatcher

Amazon
01.2020 - Current
  • Train and mentor new hires on delivery processes and company protocols
  • Assist in loading and unloading packages and route coordination
  • Directed dispatching, routing, and tracking of numerous fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Financial Representative

Primerica Financial Services
01.2018 - 01.2020
  • Assisted families with customized financial planning solutions
  • Sold life, auto, and homeowner’s insurance
  • Promoted identity theft protection services
  • Provided ongoing client support and policy management

Cashier / Driver / Shift Manager

Pizza Hut
01.2015 - 01.2020
  • Managed phone and in-person orders, prepared food, and handled deliveries
  • Supervised inventory management and stock control to minimize loss
  • Trained and led team members in customer service and operational efficiency
  • Resolved customer concerns and ensured satisfaction

Packager

NFI Distribution Services
01.2012 - 01.2014
  • Prepared packages for shipping and applied proper labeling
  • Ensured products were shipped accurately and on time

Education

General Education Coursework -

Mount San Antonio College
10.2018

High School Diploma - undefined

Chino High School
05.2012

Skills

  • Punctual and reliable
  • Team leadership and staff training
  • Strong interpersonal and communication skills
  • Conflict resolution and problem-solving
  • Fast learner and adaptable
  • Detail-oriented and dependable

Certification

- Currently seeking relevant certifications to support career advancement

Languages

English
Spanish

Timeline

Delivery Driver / Supervising Dispatcher

Amazon
01.2020 - Current

Financial Representative

Primerica Financial Services
01.2018 - 01.2020

Cashier / Driver / Shift Manager

Pizza Hut
01.2015 - 01.2020

Packager

NFI Distribution Services
01.2012 - 01.2014

High School Diploma - undefined

Chino High School

General Education Coursework -

Mount San Antonio College

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