Ulises Hernandez Velador
Port Saint Lucie,FL
Overview
7
7
years of professional experience
Work History
Clinique Consultant
Ulta Beauty Inc.
10.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
- Managed client relationships through regular check-ins and updates on project progress
- Opened Credit Cards and signed up guests to loyalty program
- Used MIA to perform various tasks including inventory adjustments, damages, testers, product look up
- Maintained counter and kept everything clean and organized
- Made and exceeded sales goal
Cashier
Ulta Beauty
03.2023 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed product returns and assisted customers with other selections
- Achieved perfect attendance and on-time record
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained records related to sales, returns and inventory availability
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Completed orders and organized product deliveries to meet customer timetables
- Tracked stock using company inventory management software
Crew Member
Chipotle Mexican Grill
01.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Assisted other team members to achieve goals
- Prepared products following restaurant, health, and safety standards and procedures
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Supported great dining and meal experiences for guests
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures
- Kept kitchen, counter and dining areas cleaned and sanitized
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Cleaned and maintained kitchen equipment regularly
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines
- Cleaned food preparation equipment, work areas and counters or tables
Front Desk Receptionist
Life Force & Training
03.2019 - 12.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Transcribed phone messages and relayed to appropriate personnel
- Used internal software to process reservations, check-ins and check-outs
- Collected room deposits, fees and payments
- Monitored office supplies by checking inventory and placing orders
- Confirmed relevant guest information and payment methods to prevent fraud
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Making sure that everything was clean and good maintenance
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information
- Directed guests and appointments to fitness consultants to increase membership enrollments
- Monitored check-ins to identify delinquent accounts and collect payments
- Checked members into gym by scanning badges
- Maintained close contact with customers to provide updates on issues or service requests
- Recorded equipment, facility and janitorial issues to facilitate maintenance
- Referred unresolved customer issues to management for further investigation
- Updated social media accounts with new posts to engage current and prospective members
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Resolved customer problems and complaints
Teacher's Assistant Intern
Ubarna #82
08.2020 - 09.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Promoted physical, mental and social development using classroom games and activities
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials
- Collaborated with instructor to assist lesson and curriculum planning efforts
- Assisted students with various needs from putting on coats to go outside to reviewing homework assignments
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives
- Supported classroom activities, tutoring, and reviewing work
- Tutored students in reading, language arts and other subjects
- Maintained schedule of support services and attended class sessions
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Organized and guided skills practice, research and memorization tasks for students
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly
- Offered complete instructional support for students unable to attend regular classes
- Assessed student assignments to check quality and completeness before submission for grading
- Optimized learning plans and quantified student progress through test administration
Cashier
Oxxo
05.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Performed cash, card and check transactions to complete customer purchases
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
Education
Diplomat - Education
Universidad Metropolitana Del Occidente
Guadalajara, Jalisco10.2022
Skills
- Data Research and Analysis
- Fraud Prevention
- Delivery Coordination
- Call Answering and Routing
- Computer Proficiency
- Front Desk Operations
- Visitor and Customer Relations
- Greeting and Seating Clients
- Front Desk Reservations
- Telephone Etiquette
- Customer Complaint Resolution
- Guest Registration
- Telephone Reservations
Timeline
Clinique Consultant
Ulta Beauty Inc.
10.2023 - Current
Cashier
Ulta Beauty
03.2023 - Current
Crew Member
Chipotle Mexican Grill
01.2023 - Current
Teacher's Assistant Intern
Ubarna #82
08.2020 - 09.2021
Front Desk Receptionist
Life Force & Training
03.2019 - 12.2021
Cashier
Oxxo
05.2018 - 01.2019
Diplomat - Education
Universidad Metropolitana Del Occidente
Similar Profiles
Megan O'NeilMegan O'Neil
Beauty Advisor at Ulta BeautyBeauty Advisor at Ulta Beauty
Danica MarianiDanica Mariani
Experience (Services) Manager at Ulta BeautyExperience (Services) Manager at Ulta Beauty
Shelby JonesShelby Jones
Operations Manager at Ulta Beauty Inc.Operations Manager at Ulta Beauty Inc.
Cayla RamosCayla Ramos
Associate at Ulta Beauty Inc.Associate at Ulta Beauty Inc.
Brian BonserBrian Bonser
Traffic Signal Technician - Foreman Electrician at Traffic Control Devices Inc.Traffic Signal Technician - Foreman Electrician at Traffic Control Devices Inc.