Ulises Hernandez Velador
Port Saint Lucie,FL
Overview
7
7
years of professional experience
Work History
Clinique Consultant
Ulta Beauty Inc.
Boynton Beach, FL
10.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
- Managed client relationships through regular check-ins and updates on project progress
- Opened Credit Cards and signed up guests to loyalty program
- Used MIA to perform various tasks including inventory adjustments, damages, testers, product look up
- Maintained counter and kept everything clean and organized
- Made and exceeded sales goal
Cashier
Ulta Beauty
03.2023 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed product returns and assisted customers with other selections
- Achieved perfect attendance and on-time record
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained records related to sales, returns and inventory availability
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Completed orders and organized product deliveries to meet customer timetables
- Tracked stock using company inventory management software
Crew Member
Chipotle Mexican Grill
01.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Assisted other team members to achieve goals
- Prepared products following restaurant, health, and safety standards and procedures
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Supported great dining and meal experiences for guests
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures
- Kept kitchen, counter and dining areas cleaned and sanitized
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Cleaned and maintained kitchen equipment regularly
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines
- Cleaned food preparation equipment, work areas and counters or tables
Front Desk Receptionist
Life Force & Training
Guadalajara, Mexico
03.2019 - 12.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Transcribed phone messages and relayed to appropriate personnel
- Used internal software to process reservations, check-ins and check-outs
- Collected room deposits, fees and payments
- Monitored office supplies by checking inventory and placing orders
- Confirmed relevant guest information and payment methods to prevent fraud
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Making sure that everything was clean and good maintenance
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information
- Directed guests and appointments to fitness consultants to increase membership enrollments
- Monitored check-ins to identify delinquent accounts and collect payments
- Checked members into gym by scanning badges
- Maintained close contact with customers to provide updates on issues or service requests
- Recorded equipment, facility and janitorial issues to facilitate maintenance
- Referred unresolved customer issues to management for further investigation
- Updated social media accounts with new posts to engage current and prospective members
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Resolved customer problems and complaints
Teacher's Assistant Intern
Ubarna #82
Mexico Jalisco
08.2020 - 09.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Promoted physical, mental and social development using classroom games and activities
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials
- Collaborated with instructor to assist lesson and curriculum planning efforts
- Assisted students with various needs from putting on coats to go outside to reviewing homework assignments
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives
- Supported classroom activities, tutoring, and reviewing work
- Tutored students in reading, language arts and other subjects
- Maintained schedule of support services and attended class sessions
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Organized and guided skills practice, research and memorization tasks for students
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly
- Offered complete instructional support for students unable to attend regular classes
- Assessed student assignments to check quality and completeness before submission for grading
- Optimized learning plans and quantified student progress through test administration
Cashier
Oxxo
Guadalajara, MX
05.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Performed cash, card and check transactions to complete customer purchases
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
Education
Diplomat - Education
Universidad Metropolitana Del Occidente
Guadalajara, Jalisco10.2022
Skills
- Data Research and Analysis
- Fraud Prevention
- Delivery Coordination
- Call Answering and Routing
- Computer Proficiency
- Front Desk Operations
- Visitor and Customer Relations
- Greeting and Seating Clients
- Front Desk Reservations
- Telephone Etiquette
- Customer Complaint Resolution
- Guest Registration
- Telephone Reservations
Timeline
Clinique Consultant
Ulta Beauty Inc.
10.2023 - Current
Cashier
Ulta Beauty
03.2023 - Current
Crew Member
Chipotle Mexican Grill
01.2023 - Current
Teacher's Assistant Intern
Ubarna #82
08.2020 - 09.2021
Front Desk Receptionist
Life Force & Training
03.2019 - 12.2021
Cashier
Oxxo
05.2018 - 01.2019
Diplomat - Education
Universidad Metropolitana Del Occidente