Microsoft Word
Ulises Lagunas
Streamwood,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Cargo Handler
Estes Express Lines
Elgin, IL
07.2021 - Current
- Unloading and loading freight from trailers in a time sensitive fashion
- Planned loads according to cargo specifics and overall policies and regulations.
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Handled cargo management and safety processes and managed palletizing and special cargo procedures.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Customer service
RHM Employment
Schaumburg, IL
05.2021 - 07.2021
- Contributed to warehouses in need of handling products appropriately
- Created shipping labels
- Prepared orders for shipment
- Operated adequate tools to complete tasks
- Sorted and processed incoming reports before putting data into processing software.
- Double checked accuracy of hard copy paperwork and rectified any issues.
Dasher
DoorDash
03.2021 - 05.2021
- Delivery of food and customer relations
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Developed and maintained professional relations between customer, store personnel and company.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
Cargo Handler
Estes Express Lines
Elgin, IL
02.2021 - 05.2021
- Unloading and loading freight from trailers in a time sensitive fashion
- Planned loads according to cargo specifics and overall policies and regulations.
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Handled cargo management and safety processes and managed palletizing and special cargo procedures.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Forklift Driver
R & L Carriers
Elgin, IL
01.2018 - 05.2019
- Unloading and loading freight from trailers in a time sensitive fashion
- Planned loads according to cargo specifics and overall policies and regulations.
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Handled cargo management and safety processes and managed palletizing and special cargo procedures.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Merchandiser
Dr. Pepper Snapple Group
Spencer, IA
02.2017 - 08.2018
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves, racks and cases with new or transferred merchandise.
Temp Worker
Express Employment
Elgin, IL
09.2017 - 02.2018
- Distributed merchandise to corresponded bays
- Created shipping labels
- Scanned products to ensure it arrived at the correct destination
- Welcomed delivery trucks
- Cleaned and straightened work areas to maximize productivity and safety.
Paint line
Polaris Inc
Spirit Lake, IA
09.2015 - 01.2017
- Quality Control
- Identified all surface defects and made appropriate corrections to conform to paint finish specifications.
- Loaded and unloaded motorcyle parts from conveyor line using proper methods and ensuring quality paint finish.
- Held or positioned spray guns to direct spray onto articles.
- Met exacting tolerances when sanding and sealing final finishes.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
Barista
Starbucks, Barista
Spirit Lake, IA
02.2016 - 11.2016
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Processed customer refunds and exchanges according to established guidelines.
- Collected and authorized payments of guests.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Order Picker
Stelfast Inc
Elgin, IL
09.2011 - 08.2015
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Entered package information into company's computer system.
- Checked inventory and selected products from specific locations based upon availability.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Updated reports, managed accounts and generated reports for company database.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Compared vendor prices and negotiated for optimal savings.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Advised regarding delays and special circumstances.
Insider
Domino's Pizza
Streamwood, IL
09.2009 - 05.2011
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Created and updated customer accounts with relevant information.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Managed friendly and professional customer interactions.
- Emphasized product features based on analysis of customers' needs.
- Set up new accounts, established customer credit and set up payment methods.
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Education
Associate of Arts - General Arts
Elgin Community College
Elgin, IL 05.2019 - 05.2020
No Degree - Graphic Design
The Illinois Institute of Art-Schaumburg
Schaumburg, IL 05.2001 -
High School Diploma -
Streamwood High School
Streamwood, IL 08.2007 - 05.2011
Skills
Advanced Knowledge in Microsoft products such as Word and Excel
Accomplishments
- Trained and mentored employees.
Software
Microsoft Excel
Timeline
Cargo Handler
Estes Express Lines
07.2021 - Current
Customer service
RHM Employment
05.2021 - 07.2021
Dasher
DoorDash
03.2021 - 05.2021
Cargo Handler
Estes Express Lines
02.2021 - 05.2021
Associate of Arts - General Arts
Elgin Community College
05.2019 - 05.2020
Forklift Driver
R & L Carriers
01.2018 - 05.2019
Temp Worker
Express Employment
09.2017 - 02.2018
Merchandiser
Dr. Pepper Snapple Group
02.2017 - 08.2018
Barista
Starbucks, Barista
02.2016 - 11.2016
Paint line
Polaris Inc
09.2015 - 01.2017
Order Picker
Stelfast Inc
09.2011 - 08.2015
Insider
Domino's Pizza
09.2009 - 05.2011
High School Diploma -
Streamwood High School
08.2007 - 05.2011
No Degree - Graphic Design
The Illinois Institute of Art-Schaumburg
05.2001 -
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