Summary

Overview

Work History

Education

Skills

Timeline

ULISES LIRA VAZQUEZ

San Jose,CA

Summary

Detail-oriented construction professional with experience working on commercial electrical construction projects. Strong background in installation, jobsite safety, blueprint interpretation, and collaborating with multiple trades to complete projects efficiently. Committed to continuous learning and delivering high-quality workmanship.

Overview

years of professional experience

Work History

Installer

Ibew 332

10.2022 - Current

Completed the sound and communications apprenticeship 10/22 - 06/2027
Have only been working with Sprig Electric/Archkey: Have had a chance to work on the following systems: Fire Alarm, Security, Data, ERRCS, DAS

Field Tech Sales Expert

Asurion

06.2023 - 12.2024

Diagnosed and resolved technical issues for various electronic devices in customer locations.
Installed and configured devices, ensuring optimal functionality and customer satisfaction.
Provided training to customers on device usage and troubleshooting techniques.
Collaborated with cross-functional teams to improve service delivery processes.

Product Support Analyst

Accenture

09.2021 - 10.2022

Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules
Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.

Security Guard

Securitas Security Services

05.2020 - 08.2021

Regional Account Manager

Cogent Communications

03.2019 - 05.2020

Generated leads through networking, cold calls and industry connections.
Worked independently with minimal supervision.
Negotiated prices, terms of sales and service agreements.
Prioritized tasks and projects to meet tight deadlines.

Assistant Sales Manager

24 Hour Fitness

10.2018 - 03.2019

Assisted sales team with completing customer transactions and managing issues.
Trained new associates in successful sales and performance strategies.
Demonstrated exemplary customer service by engaging clients on sales floor.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Sales Representative

06.2017 - 08.2018

Increased sales by offering advice on purchases and promoting additional products.
Developed and delivered engaging sales presentations to convey product benefits.
Organized sales paperwork, presented proposals and finalized contracts.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.