Ulises Magdaleno
San Luis,AZ
Summary
Dynamic Customer Service Representative with a proven track record at Convey Health Solutions, excelling in conflict resolution and client support. Leveraged effective listening and problem-solving skills to enhance customer loyalty and retention. Mentored new hires, fostering a collaborative team environment while ensuring high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Convey Health Solutions
09.2013 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
San Luis High School
San LuisSkills
- Client support
- Effective listening
- Problem-solving skills
- Accurate data entry
- Computer proficiency
- Call center experience
- Call management
- Product knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Convey Health Solutions
09.2013 - 05.2025
San Luis High School
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