Shift Leader
Waba Grill
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
