Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ulises Rocha Guevara

Houston,Texas

Summary

Alert professional with background maintaining correct quantity of product on shelves. Helpful when assisting with receiving shipments, scanning products, and adding price labels. Reliable worker with experience answering customer questions and clearing boxes or packages after restocking. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Stocking Associate

Walmart
Carrollton, TX
04.2024 - 08.2024
  • Received shipments of merchandise and stocked shelves according to store requirements.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Operated forklift safely and efficiently to move stock between locations within the store.
  • Provided excellent customer service by responding courteously to inquiries.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Arranged product on shelves following merchandising guidelines.
  • Moved items to designated warehouse areas.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.

Customer Service Associate

Walgreens
Carrollton, TX
09.2023 - 12.2023
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.

Education

Associate of Science - Electrical Engineering

Lone Star College
Houston, TX
05-2026

High School Diploma -

Newman Smith High School
Carrollton, TX
05-2024

Skills

  • Visual Merchandising
  • Shelf restocking
  • Production leadership
  • Computerized inventory systems
  • Unloading merchandise
  • Loading and unloading
  • Heavy product lifting
  • Spanish language translation
  • Interpersonal Communication
  • Spanish fluency
  • Refunds and exchanges
  • Complex Problem-Solving
  • Safety Regulations
  • Refunds processing

References

References available upon request.

Timeline

Stocking Associate

Walmart
04.2024 - 08.2024

Customer Service Associate

Walgreens
09.2023 - 12.2023

Associate of Science - Electrical Engineering

Lone Star College

High School Diploma -

Newman Smith High School

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Ulises Rocha Guevara