Ulises Silva
Brownsville
Summary
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.
Overview
12
12
years of professional experience
Work History
Police Officer
Weslaco Police Department
11.2023 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Police Officer
Mercedes Police Department
07.2021 - 11.2023
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Jailer
Carrizalez Rucker Detention
08.2020 - 11.2020
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
Sales Representative
AT&T
03.2018 - 03.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Direct Care Worker
Southwest Key
11.2018 - 11.2018
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Direct Care Worker
BCFS
07.2018 - 11.2018
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
Customer Service Representative
MAXIMUS
10.2014 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Party City
10.2014 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Walmart
03.2014 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Team Member
Whataburger
06.2013 - 09.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Porter High School
Brownsville, TX06-2013
No Degree - Law Enforcement
Texas Southmost College
Brownsville, TXSkills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Customer service
- Criminal law
- Traffic laws
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Police Officer
Weslaco Police Department
11.2023 - Current
Police Officer
Mercedes Police Department
07.2021 - 11.2023
Jailer
Carrizalez Rucker Detention
08.2020 - 11.2020
Direct Care Worker
Southwest Key
11.2018 - 11.2018
Direct Care Worker
BCFS
07.2018 - 11.2018
Sales Representative
AT&T
03.2018 - 03.2019
Customer Service Representative
MAXIMUS
10.2014 - 01.2018
Sales Associate
Party City
10.2014 - 10.2014
Sales Associate
Walmart
03.2014 - 03.2014
Team Member
Whataburger
06.2013 - 09.2013
High School Diploma -
Porter High School
No Degree - Law Enforcement
Texas Southmost College
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