Ulises Sotelo

• Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
• Assisted in developing marketing strategies to promote brand awareness.
• Analyzed sales data to identify trends and inform inventory decisions.
• Trained new employees on company policies and operational standards.
• Implemented inventory management procedures to maintain product availability.
• Coordinated team schedules to optimize staffing and service delivery.

• Oversaw daily floor operations ensuring optimal workflow and customer satisfaction.
• Managed staff schedules, optimizing labor efficiency and coverage during peak hours.
• Trained new employees on company policies, procedures, and customer service standards.
• Developed promotional displays to enhance product visibility and drive sales engagement.
• Resolved customer complaints promptly, maintaining a positive shopping experience for all patrons.
• Conducted inventory checks to ensure stock levels met operational demands consistently.
• Facilitated team meetings to discuss performance goals and address operational challenges effectively.

• Assisted in managing daily store operations and team activities.
• Trained and mentored new staff on customer service standards.
• Coordinated visual merchandising displays to enhance product presentation.
• Conducted inventory audits to ensure stock accuracy and availability.
• Implemented strategies to improve customer engagement and satisfaction.
• Collaborated with departments to streamline communication and workflow.
• Resolved customer inquiries and complaints with professionalism and care.
• Monitored sales trends to support strategic planning discussions.
• Supervised daily operations including scheduling shifts, assigning duties.

As Assistant Retail Sales Manager I supported the Store Manager in the overall operation and performance of a retail store. This includes supervising sales staff, driving sales, managing inventory, ensuring customer satisfaction, and maintaining store standards. I also played a key role in training, motivating, and coaching employees, as well as assisting with hiring and other administrative tasks.