Ulises Soto
Bismarck
Summary
Experienced professional seeking a challenging position to utilize current skills and drive business growth. Committed to continuous learning and staying updated on business and technological trends. Authorized to work in the US for any employer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Hilton Home2 Suites
05.2019 - 05.2023
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
- Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
- Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
- Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience
- Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
- Collaborated with other departments such as housekeeping and maintenance to address guest concerns or requests in a timely manner
- Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
- Managed a daily average of XX check-ins/check-outs during peak season without compromising quality of service
Assistant Manager
Ross Dress For Less
06.2018 - 05.2019
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Operations Manager
Holiday Inn
01.2017 - 01.2018
- Managed vendor relationships to negotiate favorable terms resulting in cost savings of $XX per quarter
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Managed inventory levels to ensure optimal stock availability while minimizing carrying costs
Front Desk Manager
Candlewood Suites
01.2015 - 01.2017
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Intern
IT Department
01.2011 - 01.2013
- Assisted in the installation, configuration, and troubleshooting of hardware and software systems
- Collaborated with team members to develop and implement IT solutions for various departments
- Provided technical support to end-users by diagnosing and resolving hardware, software, and network issues
- Assisted in the maintenance of computer networks, including monitoring system performance and ensuring data security
- Aided senior staff members during server installations including physical rack mounting and cable management
Customer service
La Marqueta del Cano
01.2007 - 01.2010
- Cashier
Education
Bachelor of Business Administration - Information Systems
American University of Puerto Rico
ManatiSkills
- Organizational skills
- Front desk
- Hospitality
- Cash handling
- Hotel experience
- Bilingual
- CUSTOMER SERVICE (7 years)
- RECEPTIONIST (7 years)
- RETAIL SALES (7 years)
- Guest services
- Management
- Communication skills
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Clerk
Hilton Home2 Suites
05.2019 - 05.2023
Assistant Manager
Ross Dress For Less
06.2018 - 05.2019
Operations Manager
Holiday Inn
01.2017 - 01.2018
Front Desk Manager
Candlewood Suites
01.2015 - 01.2017
Intern
IT Department
01.2011 - 01.2013
Customer service
La Marqueta del Cano
01.2007 - 01.2010
Bachelor of Business Administration - Information Systems
American University of Puerto Rico
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