Ulises Torres
Austin,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Network Engineer
Charter Spectrum
05.2023 - Current
- Monitor and respond to WAN/LAN alarms across Charter Communications network, covering MPLS, BGP, OSPF, and Optical CWDM/DWDM (Ciena/Cisco ONS).
- Troubleshoot enterprise switches and routers (Cisco, RAD, ADVA, Nokia, Juniper) using CLI commands to assess interface and hardware status.
- Collaborate with relevant departments to achieve Mean Time to Resolution (MTTR) within 4 hours for actionable alarms to be with accordance of SLA
- Document troubleshooting efforts and dispatches in ticketing systems (Remedy, XMatters, JIRA) to prevent redundant work.
- Manage change requests during off-peak hours, ensuring validation of unintended impacts and post-scheduled changes.
- Coordinate with carriers for on-site repairs by Charter technicians for Cell Tower Back Hauls and Co-Locations.
Network Operations Center Technician
VTX1 Companies
11.2021 - 05.2023
- Experienced NOC professional proficient in systems including Zabbix, ZMS, Cisco Transport Controller, Nokia, AOE, Samsara, and Verkada.
- Skilled in troubleshooting and providing loopbacks for customer issues, ensuring quick resolution.
- Accustomed to demanding shift rotations and prioritize network uptime.
- Consistently exceed customer expectations with efficient problem-solving techniques.
IT Technician
Rowe Group
08.2020 - 12.2020
- Resolved connectivity issues promptly and ensured continuous server infrastructure monitoring for seamless operations.
- Proficient in software installation and provided user support across different proficiency levels.
- Addressed connectivity issues swiftly and upheld server infrastructure monitoring for uninterrupted operations, encompassing servers and server roles.
- Proficient in both hardware and software implementation within existing networks, ensuring seamless integration.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12.2024
Associate of Applied Science - Cybersecurity
Texas State Technical College - Harlingen
Harlingen, TX12.2020
Associate of Applied Science - Computer Maintenance And Technology
Texas State Technical College - Harlingen
Harlingen, TX07.2018
Skills
- Networking
- Network Security
- CLI Proficiency (Cisco, RAD,
ADVA, Nokia, Juniper) - Cross-functional Collaboration
- Incident Management
- Reliability
- Interpersonal Communication
- Organization Skills
- Leadership Development
- Analytical Skills
Certification
- CompTIA A+ Certified
- CompTIA Network+ Certified
Timeline
Associate Network Engineer
Charter Spectrum
05.2023 - Current
Network Operations Center Technician
VTX1 Companies
11.2021 - 05.2023
IT Technician
Rowe Group
08.2020 - 12.2020
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Applied Science - Cybersecurity
Texas State Technical College - Harlingen
Associate of Applied Science - Computer Maintenance And Technology
Texas State Technical College - Harlingen
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