Ulita Fraser
Summary
To obtain a position in Healthcare Administration which would provide an opportunity for excellent job performance, enhanced professional development and contribute to excellent patient care. Responsible healthcare professional that is enthusiastic and dedicated to supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in patient and program coordination, quality and safety practices, and customer relations. Resourceful professional in collaborative and independent working environments.
Overview
18
18
years of professional experience
Work History
Patient Coordinator
Weill Cornell Medicine
New York, NY
02.2018 - Current
- Front desk reception of patients; verification of patient information to check-in appointments.
- Creating new patients’ charts; acquiring accurate information for medical and billing records.
- Scheduling of new and follow-up appointments; confirming upcoming appointments.
- Electronic and phone verification of insurance coverage and eligibility.
- Review patients’ charts for updated referrals and requesting when necessary.
- Answering patients’ calls and inquiries; forwarding messages to physicians and following up as advised
- Obtained informed consent and payment documentation from patients and filed in system.
- Collaborated with clinical and administrative staff to meet patient needs.
Patient Coordinator/Medical Secretary
Winston Staffing
New York
02.2017 - 02.2018
- Registering new patients and scheduling new appointments using EPIC
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Acquiring referrals and requesting historical medical records for appointments.
- Notating Patient Encounters and forwarding to appropriate persons or resources.
- Scheduled appointments for appropriate treatment and consultations using EPIC
- Managed multiple phone lines; screened calls for MDs and PAs; transferred calls to appropriate departments.
- Explained policies, procedures and services to patients.
- Completed requests for medical records from patients and other medical facilities.
Secretary 1
Montefiore Medical Center
Bronx, New York
01.2013 - 07.2016
- Coordinated staffing for Medical-Surgical, Critical Care and Maternity Units.
- Processed payment invoices for out-sourced staffing.
- Created reports daily and annually to capture RN to patient ratio, observed and anticipated staffing trends, provided staffing solutions.
- Organize and manage RNs schedules according to policies and office functionality.
- Pre-screened and scheduled RN applicants for employment within the nursing department.
- Provided training for new employees in the nursing staffing office.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Clerical duties as assigned: organizing, scanning, maintaining filing systems and replenishing supplies.
Senior Clerk Typist
Montefiore Medical Center
Bronx, New York
09.2012 - 01.2013
- Created and organized bi-weekly schedules for LPN staff and organized field assignments by staff availability.
- Prepared equipment for off-site assignments, ensuring quality assurance and safety regulations; managed inventory of medical supplies.
- Coordinated with off-site staff to meet timelines and project goals, monitor efficiency and productivity, communicated management expectations.
- Entered and updated vaccination status for employees in record keeping system.
- Created informational products, activities and events to promote campaigns and increase employee enrollment.
- Created letters, memorandums and monthly agendas for office distribution.
Unit Clerk/Senior Unit Clerk/Medical Records Clerk
Kirby Forensic Psychiatric Center
New York, NY
02.2006 - 03.2009
- Facilitated confidential records transports between medical facilities.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Reviewed patients’ records for delinquencies, notified treatment team to ensure compliance with state laws and institution policies.
- Assisted with the restoration and organization of filing systems to ensure accurate curation of medical records.
- Generated monthly and quarterly reports for department directors.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Reviewed and prepared medical records for subpoenas, hospitals and patient requests.
Education
BS Healthcare Administration-Patient Safety and Quality -
Southern New Hampshire University
01-2024
Skills
- Microsoft Excel/Word/Power Point
- EPIC
- Excellent Interpersonal and Leadership Skills
- Patient Flow Management
- Patient Care Coordination
- Customer Service
- Critical Thinking Skills
- Organizational Skills
- Creative Problem-Solving
- Patient Outreach and Follow-Up
- Regulatory Compliance
- Excellent Verbal and Written Communication Skills
- Strategic Planning
Accomplishments
- The National Society of Leadership and Success
Timeline
Patient Coordinator
Weill Cornell Medicine
02.2018 - Current
Patient Coordinator/Medical Secretary
Winston Staffing
02.2017 - 02.2018
Secretary 1
Montefiore Medical Center
01.2013 - 07.2016
Senior Clerk Typist
Montefiore Medical Center
09.2012 - 01.2013
Unit Clerk/Senior Unit Clerk/Medical Records Clerk
Kirby Forensic Psychiatric Center
02.2006 - 03.2009
BS Healthcare Administration-Patient Safety and Quality -
Southern New Hampshire University
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