Ulkessia Forney
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Quality-focused individual, with a serious commitment to providing superior service at every level with meticulous attention to detail. Offering a strong work ethic, determination, critical thinking, efficiency and effective time-management.
Overview
10
10
years of professional experience
Work History
Unclaimed Property Specialist
State Of Arizona Department Of Revenue
06.2023 - 03.2024
- Understand and execute tactical daily functions while identifying and addressing continuous improvement activities.
- Analyze and examine original owner, heir, and business unclaimed property claim forms and evidence to determine rightful ownership and their entitlement to payment.
- Write correspondence emails including but not limited to requests for evidence and explain policies, procedures, practices and decisions to claimants with prudence.
- Analyze and interpret applicable state statutes, rules, regulation and policy regarding unclaimed property assets.
- Prepare and manage multiple deposits for funds received per , prepare mass mailings, process warrant runs, utilize research tools such as: database, website, scanned images and real property records.
- Enhanced claimant satisfaction by efficiently processing unclaimed property claims and ensuring timely payments.
Insurance Claims Specialist
Axion Healthcare
05.2014 - 11.2022
- Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation and settlement.
- Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
- Documents specific claims by completing and recording forms, reports, logs, records, analyze insurance claims to prevent fraud, investigate claims through interviews and assessments.
- Communication with client and internal insurance stakeholders, process claims once payout has been determined.
- Strengthened client relationships by providing clear communication throughout claims process, ensuring all parties were well-informed of progress and outcomes.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
Education
Associate Of Applied Science - Business Administration And Management
Georgia Piedmont Technical College
Clarkston, GA03.2000
Diploma -
Georgia Piedmont Technical College
Atlanta, GA01.1996
Skills
- Financial analysis proficiency
- Process Improvement Ideas
- Fraud detection techniques
- Project Management Competencies
- Auditing Procedures Knowledge
- Escheatment Regulations
- Billing and Invoicing
- Risk Assessment
- Payments Processing
- Accounts Payable and Receivable
- Administrative Support
- Financial Information Systems
Timeline
Unclaimed Property Specialist
State Of Arizona Department Of Revenue
06.2023 - 03.2024
Insurance Claims Specialist
Axion Healthcare
05.2014 - 11.2022
Associate Of Applied Science - Business Administration And Management
Georgia Piedmont Technical College
Diploma -
Georgia Piedmont Technical College
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