ULLANDA THOMPSON

HUMAN RESOURCES MANAGEMENT | TRAINING & DEVELOPMENT Human Resources Professional and Military Veteran with a Top-Secret Security Clearance and 23+ years of experience in directing personnel and resource management, adhering to, and enforcing standards and regulations, while balancing multiple projects and still maintaining a focus on subordinate professional development. Possess a comprehensive background in human resources management, policy development, conflict resolution, program management, quality assurance, and administrative management. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology. Demonstrated the ability to combine vision, ingenuity, and strong business acumen with well-developed program management and leadership qualities to support organizational effectiveness, reach, and overall expansion. Career supported by Equal Opportunity Training, a Bachelor of Business Administration and Project Management, and Subject Matter Expertise. Customer Service Quality Control | Assurance Process Improvement Operational Leadership Records | Metrics Training | Development Policy Implementation Organization | Communication Performance Management OVERVIEW OF KEY CONTRIBUTIONS Leadership | Laws & Regulations: Ability to prioritize and execute multiple Human Resources projects and deadlines concurrently. Provided guidance on employee relations, compensation, EO, Fair Labor Standard Act, harassment, discrimination, and employee investigations. Human Resources Planning: Created plans by adapting technology and best practices that aligned with the scope and vision of the organization. Wrote documentation for employees, which included employee handbooks and policies. Skilled at developing and cultivating key relationships and establishing effective collaborations. Training | Development: A versatile and innovative management individual who is skilled at seeing the “big picture” while focusing on the details through the entire process. Demonstrated ability to assimilate to new ideas, concepts, methods, and technologies. Dedicated and innovative team builder with a superior work ethic. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.