Dedicated to collaborating with team members to cultivate a secure environment that fosters good work relationships and collaboration, leading to the successful attainment of individual and team objectives.
Overview
10
10
years of professional experience
Work History
Demand Specialist
Celebration Brands
Jamaica
10.2021 - Current
Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Enhanced customer satisfaction with timely and accurate issue resolution.
Analyzed sales data to identify trends and adjust marketing strategies accordingly.
Pre-sales Executive
Celebration Brands
Jamaica
01.2015 - 10.2021
Boosted customer satisfaction by addressing and resolving pre-sales inquiries promptly and professionally.
Generated interest in products by delivering informative and engaging product demonstrations to potential clients.
Facilitated smooth transition from pre-sales to post-sales support, ensuring high levels of customer retention and satisfaction.
Increased sales pipeline through the development of targeted prospect lists and conducting effective cold outreach.
Education
Vocational Certification - Food And Nutrition
Knox Skill-Training Centre
Manchester, Jamaica
01.2012
High School -
Christiana High School
Manchester,Jamaica
01.2010
Skills
Customer relations
Teamwork and collaboration
Time management
Problem-solving skills
Exceptional customer service
Reliable and punctual
Awards
Top Pre Sales Executive of the quarter period 2018
Top Pre Sales Executive of the quarter period 2019
Top Pre Sales Executive of the quarter period 2020