Ulmer Hogg
Irving
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Focused, reliable and results-driven with good safety records and attention to detail. Capable of handling high-pressure situations with ease. Committed to continuous improvement and technical excellence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Field Service Technician
Bane Machinery Inc.
11.2014 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Field Service Technician
RDO Equipment
12.1992 - 05.2014
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Discussed and recommended service options with customers and explained costs involved.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Education
High School Diploma -
Stephenville High School
Stephenville, TXSkills
- Positive attitude
- Problem-solving
- Troubleshooting and repair
- Technical support
- Schematic interpretation
- Fault diagnosis
- Welding skills
- Customer service
- Preventive Maintenance
Certification
Liebherr Online & Classroom Training:
Certified On:
Dozers, Track Loaders, Wheel Loaders, Excavators & Scrap Handlers.
John Deere Online University & Classroom Training: Level 3 Technician
Certified On:
Dozers, Wheel Loaders, Track Loaders, Excavators, Backhoes, Motor Graders, Skid-Steers, Tier 2, Tier 3 & iT4 Diesel Engines.
Timeline
Field Service Technician
Bane Machinery Inc.
11.2014 - Current
Field Service Technician
RDO Equipment
12.1992 - 05.2014
High School Diploma -
Stephenville High School
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