Ulric Leonard
Miami
Summary
With more than 20 years of experience, I am now seeking and challenging a position in company and industry that needs innovation, creativity, dedication and enable me to continue to work in a challenging and fast paced environment, leveraging my current knowledge and fostering creativity with many learning opportunities. Strong organizational and customer service skills, Excellent interpersonal skills with the ability to manage expectations, Ability, and willingness to perform extensive travel throughout assigned geographic region (possibly across the US) (in English ,spanish, French ). Ability to test, analyze, and resolve complex issues.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
National Officer In Charge ( NOIC)
United Nations Office for Project Services UNOPS/
Haiti
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Managed allocation of resources, optimizing budgetary planning and minimizing waste.
- Executed strategic planning initiatives that aligned with overall organizational goals.
- Enhanced team performance through consistent coaching and mentorship of junior personnel.
- Optimized resource utilization by allocating appropriate personnel to priority tasks based on skill set analysis.
- Conducted data-driven decision-making processes that led to improved organizational performance.
- Ensured operational readiness by conducting regular equipment inspections and maintenance routines.
- Resolved complex issues through critical thinking and effective communication with stakeholders.
- Implemented effective conflict resolution strategies, successfully mediating disputes between personnel while fostering professional growth opportunities for all parties involved.
- Handled administrative requirements, maintained records and submitted operational reports.
- Communicated with command centers to develop and execute tactical plans.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Directed tactical operations in complex and challenging environments.
Sales Manager
NOVAMAT S.A
Port Au Prince,Haiti.
04.2022 - 04.2024
- Managing Sales by following company rules and goals.
- Managing Client through company technology tools and system , and field visit.
- Managing cash and credit based on daily sales and delivery.
- Comply with all requirements linked with the Sales Department and the company chain of command.
Plant and Sales Representative
Peintures Caraibes S.A
Industrial Park of Caracol, Nort East ,Haiti
05.2013 - 07.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Exceeded sales targets through effective planning and goal setting.
Education
Certified - Sociology
Universite D Etat D Haiti ( HUEH)
Haiti Certified - Human Resources Training
Ecole De Productivite Et De Management
Port Au Prince , Haiti.09.2005
Certified - computer science
CISA
Port Au Prince ,Haiti.07.2005
Skills
- Service Desk Management
- Sales Management
- Production and operation management
- Costumer care
- Team Management
- Planning
Certification
- Microsoft Certified Professional (70-290)
- Windows Server 2016 course completed.
- ITIL FOUNDATION V4 course completed.
- A+ course completed.
Timeline
Sales Manager
NOVAMAT S.A
04.2022 - 04.2024
Plant and Sales Representative
Peintures Caraibes S.A
05.2013 - 07.2021
National Officer In Charge ( NOIC)
United Nations Office for Project Services UNOPS/
Certified - Sociology
Universite D Etat D Haiti ( HUEH)
Certified - Human Resources Training
Ecole De Productivite Et De Management
Certified - computer science
CISA