Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ulrich Horstmann

Seaside,OR

Summary

Guest Services Specialist with 10+ years in the industry. Proficient in Excel for data analysis and operational improvement. Committed to delivering outstanding customer service and effective communication in guest relations. Track record of enhancing guest satisfaction and operational efficiency through data insights.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Best Western - Columbia Hospitality
Seaside, OR
12.2022 - Current
  • Welcomed visitors, clients, and customers to create positive first impressions.
  • Addressed questions and resolved complaints efficiently.
  • Interacted with guests daily to enhance customer experience.
  • Resolved issues related to ADR rates, room moves, and oversold rooms.
  • Collaborated effectively with team members to foster strong customer relationships.
  • Handled guest inquiries and resolved issues to enhance satisfaction.
  • Monitored inventory of supplies and streamlined ordering processes.

Traffic Control Specialist

Utah Barricade
West Valley City, UT
10.2019 - 10.2022
  • Collaborated with professional contractors to ensure efficient project execution.
  • Coordinated with local authorities to ensure compliance with regulations.
  • Physically installed traffic control equipment to enhance road safety.
  • Coordinated team efforts for traffic setup on major freeways and highways.
  • Directed traffic as needed, resolving issues promptly during projects.

Tour Guide/Customer Service

Old Town Trolley - Historical tour of America
St. Augustine, FL
04.2012 - 10.2019
  • Conducted engaging historical tours for diverse groups of visitors, accommodating up to 80 participants.
  • Maintained character while interacting with guests and co-workers to foster a welcoming environment.
  • Ensured guest enjoyment by providing exceptional hospitality throughout tour experiences.

Office Assistant

Softcon Software Control Service, Ltd.
Cape Town, South Africa
12.2008 - 02.2012
  • Supported senior client liaison to enhance customer relations.
  • Managed office supplies and inventory for efficient resource allocation.
  • Provided customer support via phone and email to resolve inquiries.
  • Facilitated competitive sales initiatives to drive revenue growth.
  • Performed data entry and managed inventory to ensure accuracy.
  • Aided in preparation of financial reports for strategic decision-making.

Education

High School -

Milnerton High School
Cape Town, South Africa
01.2007

Skills

  • Problem solving
  • Team collaboration
  • Organizational skills
  • Active listening and negotiation
  • Adaptability
  • Initiative
  • Communication skills
  • Quick learning
  • Issue resolution
  • Performance under pressure
  • Customer relationship building
  • Guest relations
  • Complaint resolution
  • Room management

Accomplishments

Excel Basics for Data Analysis

IBM

Introduction to Data Analytics

IBM

Certification

  • Introduction to Risk Management
  • Introduction to Cloud Computing
  • Introduction to Software Engineering
  • Foundations of Solidity and Smart Contract Development
  • FinTech Expert Certification
  • DeFi Expert Certification

Timeline

Front Desk Supervisor

Best Western - Columbia Hospitality
12.2022 - Current

Traffic Control Specialist

Utah Barricade
10.2019 - 10.2022

Tour Guide/Customer Service

Old Town Trolley - Historical tour of America
04.2012 - 10.2019

Office Assistant

Softcon Software Control Service, Ltd.
12.2008 - 02.2012

High School -

Milnerton High School

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