Ulrike Caple
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Buyer Analyst II / Customer Facing Quality /Product Specialist
N'Nvent Hoffman - Houston
03.2011 - Current
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Assist with management activities related to product life cycle including voice of customer, conceptualization, design development, market introduction, maturity and obsolescence
- Occasionally engaging with and presenting to leadership providing highlights and/or updates on projects, portfolio activities, and other relevant topics within your portfolio ownership
- Provide ongoing product support and guidance to sales channel, supply, quality, and production organizations
- Lead new product setup processes through item creation, data validation, system proliferation, and other new product introduction processes
- Support marketing aspects associated with the product definition, set up and pricing
- Communicate key findings and conclusions to relevant collaborators to drive action
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Credit Manager
Reader's Wholesale
02.2003 - 03.2009
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Monitored accounts for signs of non-payment issues.
- Optimized credit approval and collection processes, improving operational efficiencies by over 5%.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Center Manager
U-Haul International
02.1992 - 06.2005
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at several location of day to day operations of rental, storage, hitch installation and propane dispensing
- Managed work and performance of more than 15 employees.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Trained new employees on proper protocols and customer service standards.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Associate of Science - Accounting And Business Management
Ashworth College
Norcross, GASkills
- Customer Inquiries
- Customer Satisfaction
- Customer Care
- Investigate Claims
- Productivity Standards
- Electronic Systems
- Understanding Customer Needs
- Process Transactions
- Order and Refund Processing
- Issue and Complaint Resolution
- Billing Adjustments and Refunds
Affiliations
Elks Lodge
Special Olympics
Timeline
Buyer Analyst II / Customer Facing Quality /Product Specialist
N'Nvent Hoffman - Houston
03.2011 - Current
Credit Manager
Reader's Wholesale
02.2003 - 03.2009
Center Manager
U-Haul International
02.1992 - 06.2005
Associate of Science - Accounting And Business Management
Ashworth College
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