Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ulrike Thompson

WILLIAMSBURG,VA

Summary

Committed Executive Housekeeper whose superior work and build a team of dedicated cleaning staff spans over 30 years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Executive Housekeeper

Pineapple Inn & Housing Center
03.2017 - 10.2023
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Handled requests for extra linens, toiletries and other supplies.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Sorted, laundered and put away various laundry items.

Executive Housekeeping Manager

Holiday Inn Patriot (now Clarian)
08.1998 - 08.2016
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Streamlined weekly cleaning schedule for 12 employees.
  • Kept building entryway glass clean and polished for professional presentation.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.

Education

High School Diploma -

Dammer Schule
Germany
06.1969

Skills

  • Organized Leadership
  • Cost Control
  • Inventory Control
  • Expense Tracking
  • Recruiting and Interviewing
  • Time Management Expert
  • Staff Management
  • Staff Scheduling
  • Policy Enforcement
  • Quality Assurance
  • Quality Control
  • Supply Replenishment
  • Stain Removal
  • Ordering Cleaning Supplies

Timeline

Executive Housekeeper

Pineapple Inn & Housing Center
03.2017 - 10.2023

Executive Housekeeping Manager

Holiday Inn Patriot (now Clarian)
08.1998 - 08.2016

High School Diploma -

Dammer Schule

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Ulrike Thompson