Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ulsena Brewley

Valdosta,GA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

17
17
years of professional experience

Work History

Sales Associate

Bath & Body Works
Valdosta, GA
04.2022 - Current
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.

Office Manager

Bodyworks Family Fitness
Madison, FL
01.2022 - Current
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided administrative support to management team including preparing reports and presentations.

Service Desk Manager

Home Depot
Charlotte, NC
02.2021 - 01.2022
  • Collaborated with other departments in order to resolve customer issues quickly and efficiently.
  • Participated in weekly meetings with internal stakeholders in order to discuss any outstanding service requests or issues.
  • Conducted regular reviews of service desk procedures and policies to ensure compliance with industry standards.
  • Coordinated with third-party suppliers when necessary in order to provide an optimal level of customer service.
  • Monitored performance of service desk staff and provided coaching as needed.
  • Analyzed customer feedback surveys to identify areas where improvements could be made.
  • Maintained up-to-date knowledge of current IT technologies, products, and services.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Coordinated with the warranty department to process claims and provide customer support.

Customer Service Manager

Burlington Coat Factory Warehouse
Charlotte, NC
11.2020 - 02.2021
  • Monitored staff performance to ensure adherence to customer service standards.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Monitored daily sales figures and generated weekly sales reports.
  • Created weekly sales reports to track progress towards sales goals.
  • Organized special events such as sales promotions, clearance sales.
  • Leveraged expert sales and relationship-building abilities to exceed sales quota.
  • Created detailed reports outlining sales activity and forecasting future sales trends.
  • Collaborated with outside sales representatives in order to increase sales volume.
  • Used consultative sales techniques to overcome objectives during sales presentations.

Sales Manager

7 Eleven Gas Station
Homestead, FL
02.2020 - 10.2020
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Implemented process changes to streamline sales department workflow.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Customer Service Manager

TJ Maxx Distribution Center
Cutler Bay, FL
07.2018 - 07.2020
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Parks and Recreation Worker

Miami Dade County Parks & Recreation
Miami, FL
01.2016 - 06.2017
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Excellent communication skills, both verbal and written.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Identified issues, analyzed information and provided solutions to problems.

Office Administrative Assistant

FPL Energy Services
Homestead, FL
01.2012 - 07.2013
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Authored business documents to organize and emphasize information quickly and effectively.
  • Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Screened visitors and issued badges to maintain safety and security.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Developed strategies to streamline and improve office procedures.

Salesperson

AT & T
Miami, FL
05.2007 - 12.2011
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Homestead Senior High School
Homestead, FL
08-2000

Associate of Arts -

Tallahassee Community College
Tallahassee, FL

Skills

  • Product Sales
  • Customer Needs Assessment
  • Sales Development
  • Sales Goals Attainment
  • Sales Pipeline Management
  • Exceeds sales goals
  • Excellent communication skills
  • B2B sales and customer service
  • Listening Skills
  • POS System Operation
  • Stocking and Receiving
  • Merchandising knowledge
  • Exceptional customer service
  • Retail Store Operations
  • Sales Strategies
  • Problem-solving skills
  • Goal-Oriented
  • Relationship Building
  • Multi-tasking strength
  • Teamwork and Collaboration
  • Energetic self-starter
  • Professional Demeanor
  • Problem-Solving
  • Policy and Procedure Adherence
  • Merchandising understanding
  • Sales expertise
  • Outgoing Personality
  • Customer Service
  • Product Knowledge

Timeline

Sales Associate

Bath & Body Works
04.2022 - Current

Office Manager

Bodyworks Family Fitness
01.2022 - Current

Service Desk Manager

Home Depot
02.2021 - 01.2022

Customer Service Manager

Burlington Coat Factory Warehouse
11.2020 - 02.2021

Sales Manager

7 Eleven Gas Station
02.2020 - 10.2020

Customer Service Manager

TJ Maxx Distribution Center
07.2018 - 07.2020

Parks and Recreation Worker

Miami Dade County Parks & Recreation
01.2016 - 06.2017

Office Administrative Assistant

FPL Energy Services
01.2012 - 07.2013

Salesperson

AT & T
05.2007 - 12.2011

High School Diploma -

Homestead Senior High School

Associate of Arts -

Tallahassee Community College

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Ulsena Brewley