ULYANA VERETELNIKOVA
West Sacramento,CA
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Barista
He Brews Coffee & Tea
12.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Barista
Willow Gospel Cafe
09.2017 - Current
- Company Overview: Non-profit organization for my church and community
- Recommended products based on solid understanding of individual customer needs and preferences
- Helped with training new team members on their first days, with positive reinforcement and respectful, encouraging coaching
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Administrator and Photographer
Legacy Images
02.2022 - 08.2022
- Helped schedule clientele for photo shoots
- Ensured smooth payment transactions
- Clear communications between the clientele to adapt to their needs when issues had arose
- Arrived on time, took photographs and drone shots of properties
- Adequately used gear to provide quality content for real estate agents
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Cashier
Chipotle Mexican Grill
11.2020 - 02.2022
- Helped customers complete purchases, locate items and join reward programs
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Picked up calls and helped the customer with whatever they needed
- Solved problems when arose with customers and achieved exceptional service
- As well as helping with the line, ensuring that customers were served with the best customer service and the best food
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor's Degree - Criminal Justice
California State University of Sacramento
Sacramento, CA05-2025
High School Diploma -
River City High School
West Sacramento, CA06.2020
Skills
- Multitasker
- Problem Solver
- Detail-Oriented
- Cooperative Attitude
- Honest and Ethical
- Active Listener
- Dedicated
- Creative and Critical Thinking Skills
- Outgoing
Languages
Russian
Timeline
Barista
He Brews Coffee & Tea
12.2023 - Current
Administrator and Photographer
Legacy Images
02.2022 - 08.2022
Cashier
Chipotle Mexican Grill
11.2020 - 02.2022
Barista
Willow Gospel Cafe
09.2017 - Current
High School Diploma -
River City High School
Bachelor's Degree - Criminal Justice
California State University of Sacramento
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