Ulylinda Frazier
Customer Service Advocate/Certified Nursing Assistant
Heathsville,VA
Summary
Detail-oriented Certified Nursing Assistant/Customer Care Advocate with 10 plus years of healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
9
9
years of post-secondary education
3
3
years of professional experience
Work History
Certified Nursing Assistant
Rappahannock WestMinister Canterbury
Irvington, VA
04.2018 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep supervising RN's informed of changes.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Delivered individualized patient care by recording vital signs, documenting observations, administering respiratory treatments and evaluating patient needs.
Assistant Manager
Dollar General
Burgess, VA
10.2017 - 04.2018
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored security and handled incidents calmly.
Education
High School Diploma -
Lancaster High School
Lancaster, VA 09.1994 - 06.1997
Associates in Healthcare Administration - Healthcare Administration Snd Medical Records
University Of Phonenix
Online 10.2011 - 05.2016
Certificate of Completion - Certified Medical Administration W/Medical Billing
Rappahannock High School
Warsaw, VA 02.2019 - 02.2021
Skills
Patient Management
Companionship and emotional support
Conducting intakes
Patient-focused care
Direct Patient Care
Medical Records Management
Efficient and reliable team player
POS systems operations
Goals and performance
Relationship building and management
Customer Relations
Microsoft Office Suite
Customer experience
Staff Management
Timeline
Certificate of Completion - Certified Medical Administration W/Medical Billing
Rappahannock High School
02.2019 - 02.2021
Certified Nursing Assistant
Rappahannock WestMinister Canterbury
04.2018 - Current
Assistant Manager
Dollar General
10.2017 - 04.2018
Associates in Healthcare Administration - Healthcare Administration Snd Medical Records
University Of Phonenix
10.2011 - 05.2016
High School Diploma -
Lancaster High School
09.1994 - 06.1997