Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Ulylinda Frazier

Ulylinda Frazier

Customer Service Advocate/Certified Nursing Assistant
Heathsville,VA

Summary

Detail-oriented Certified Nursing Assistant/Customer Care Advocate with 10 plus years of healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

9
9
years of post-secondary education
3
3
years of professional experience

Work History

Certified Nursing Assistant

Rappahannock WestMinister Canterbury
Irvington, VA
04.2018 - Current
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep supervising RN's informed of changes.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering respiratory treatments and evaluating patient needs.

Assistant Manager

Dollar General
Burgess, VA
10.2017 - 04.2018
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored security and handled incidents calmly.

Education

High School Diploma -

Lancaster High School
Lancaster, VA
09.1994 - 06.1997

Associates in Healthcare Administration - Healthcare Administration Snd Medical Records

University Of Phonenix
Online
10.2011 - 05.2016

Certificate of Completion - Certified Medical Administration W/Medical Billing

Rappahannock High School
Warsaw, VA
02.2019 - 02.2021

Skills

    Patient Management

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Timeline

Certificate of Completion - Certified Medical Administration W/Medical Billing

Rappahannock High School
02.2019 - 02.2021

Certified Nursing Assistant

Rappahannock WestMinister Canterbury
04.2018 - Current

Assistant Manager

Dollar General
10.2017 - 04.2018

Associates in Healthcare Administration - Healthcare Administration Snd Medical Records

University Of Phonenix
10.2011 - 05.2016

High School Diploma -

Lancaster High School
09.1994 - 06.1997

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Ulylinda FrazierCustomer Service Advocate/Certified Nursing Assistant