Ulysa Thompson
Tyler,TX
Summary
Dynamic and detail-oriented professional with a strong background in food preparation and customer service, honed at Journeys of the Heart Daycare. Proven ability to enhance kitchen organization and maintain high sanitation standards, while effectively collaborating with team members to ensure timely meal delivery. Committed to excellence in food handling and presentation.
Overview
18
18
years of professional experience
Work History
Cook
Journeys of the Heart Daycare
09.2024 - Current
- Prepared ingredients and assisted with meal preparation under supervision.
- Maintained cleanliness and organization of kitchen workspace.
- Followed safety guidelines for food handling and equipment use.
- Assisted in cooking and plating dishes for service during peak hours.
- Collaborated with team members to ensure timely meal delivery.
- Supported inventory management by restocking supplies as needed.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cashier
Hobby Lobby
04.2021 - 11.2021
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained organized checkout area, ensuring cleanliness and efficient workflow.
- Handled cash, credit, and gift card transactions with attention to detail.
Pharmacy Technician
De Kalb Pharmacy
01.2008 - 10.2021
- Dispensed medications accurately and efficiently while adhering to pharmacy protocols.
- Assisted pharmacists in preparing and labeling prescriptions, ensuring compliance with regulations.
- Managed inventory levels, conducting regular stock checks to prevent shortages or overstocking.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Operated pharmacy software for prescription processing and record management effectively.
- Trained new staff on operational procedures, enhancing team performance and workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
De Kalb High
De Kalb, TXSkills
- Food preparation
- Food handling
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Sanitation
- Supply restocking
- Surface cleaning
- Hospitality and service industry background
- Food presentation
- Sanitation practices
- Food waste reduction
- Performance improvement
- Food plating and presentation
- Portion control
- Food plating
- Food handler certification
Timeline
Cook
Journeys of the Heart Daycare
09.2024 - Current
Cashier
Hobby Lobby
04.2021 - 11.2021
Pharmacy Technician
De Kalb Pharmacy
01.2008 - 10.2021
High School Diploma -
De Kalb High