ULYSSA HERNANDEZ
Summary
My objective is to promote my quality customer service and work ethic to enhance my abilities, training and experience to ultimately expand my knowledge and provide quality assurance and comfort to customers.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
9
9
years of professional experience
Work History
CASE MANAGER/RECEPTIONIST
The Ratto Law Firm
03.2022 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Overall assisted handling attorney with case management including document preparation, scheduling, and correspondence.
- Maintained ongoing communication with clients to ensure satisfaction and provide case updates .
- Coordinated appointments, legal filings, and case-related documentation to support efficient case progression.
- Managed front desk operations, answering inquiries and directing clients professionally.
- Maintained organized case files and ensured timely follow-ups on legal matters.
- Translated for Spanish-speaking clients to facilitate clear communication with English-speaking attorneys.
- Conducted initial client interviews to assess potential cases, gathering key information and evidence for legal representation.
- Negotiated with insurance agencies to secure to ge the best settlements for clients.
- Partnered with physicians, physical therapists, & doctors to develop and implement individualized care plans and documented patient interactions.
CASE MANAGER/RECEPTIONIST
THE FRIEL LAW FIRM
06.2019 - 12.2021
- Provide administrative support to lawyer
- Handle communication with clients and insurance companies
- Scan and file faxes
- Prepare deposition notices and discovery
- Type and file basic legal documents and correspondence
- Answer and direct phone calls
- Monitor deadlines and calendar in Abacus
- Handle process servers/subpoenas
- Update and order office supplies
OFFICE ASSISTANT
APLLIED BOOKKEEPING AND TAX SERVICES
03.2018 - 05.2019
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
RECEPTIONIST/RENTAL/TRANSPORT COORDINATOR
NORTH BAY WAREHOUSE EQUIPMENT COMPANY
02.2017 - 03.2018
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Documenting and communicating various actions, irregularities, and continuing needs
- Contributing to the team by accomplishing tasks as needed
- Answering the telephone; taking and relaying messages; providing information to callers
- Providing administrative and clerical support
- Preparing letters and documents
- Receiving and sorting mail packages
- Scheduling appointments and maintaining appointment calendar
- Coordinating units and scheduling travels
- Update and order office supplies
- Emailing rental invoices
- Handling payments through cash/debit or credit card
- Neatly filed paperwork in file cabinets
WAITRESS/CASHIER
BBQ & BURGERS
07.2016 - 02.2017
- Greeted all the customers in politely
- Handles all the customer's orders in complete detail
- Handled all money transactions through the register
- Excellent multi-tasking with customer's and chef's to prepare special orders
- Make sure customer's were happy and satisfied with their orders and routinely checked in with them
- Handled all Uber Eats and Postmates orders
- Organized and cleaned tables
- Experienced in changing fountain syrups and carbonation tanks
- Restocked all utensils and kept track of what the restaurant was getting low of
- Work great in a fast-paced environment to assure smooth orders, food, and for customers to have a great experience
- Closed out register and kept track of leaving a specific amount
PREP COOK
UNIVERSITY OF BEER
12.2015 - 07.2016
- Followed all safety and sanitation rules and procedures
- Properly washed and store dishes, utensils, and glassware assuring dishes are washed at the correct temperature with the correct chemicals
- Properly washed pots and pans and other kitchen utensils assuring all items are washed at the correct temperature with the correct chemicals
- Assured the dishwasher is functioning properly and reports any problems to the Head Cook and/or Food Service Supervisor
- Emptied and clean kitchen trash receptacles
- Kept the loading dock and dumpsters clean
- Cleans serving carts at trays after each meal
- Assisted the head cook in keeping the kitchen in a clean and sanitary manner at all times including the freezers, refrigerators, and dry storage areas
- Cleaned and polished stainless steel surfaces
- Cleaned filters in the range hood weekly
- Completed other cleaning duties as assigned
- Reported any incidents to the Food Service Director
- Attended and participated in committees, training programs and staff meeting
- Performs other duties as assigned
Education
Certificate - Fashion Design and Technique
SACRAMENTO CITY COLLEGE
3825 Freeport Blvd06-2020
High School -
AMERICAN LEGION HIGH SCHOOL
3801 Broadway01.2016
Skills
- Fluent Spanish Speaker
- Relationship building
- Problem-solving
- Time management
- Dependable and honest
Timeline
CASE MANAGER/RECEPTIONIST
The Ratto Law Firm
03.2022 - 09.2024
CASE MANAGER/RECEPTIONIST
THE FRIEL LAW FIRM
06.2019 - 12.2021
OFFICE ASSISTANT
APLLIED BOOKKEEPING AND TAX SERVICES
03.2018 - 05.2019
RECEPTIONIST/RENTAL/TRANSPORT COORDINATOR
NORTH BAY WAREHOUSE EQUIPMENT COMPANY
02.2017 - 03.2018
WAITRESS/CASHIER
BBQ & BURGERS
07.2016 - 02.2017
PREP COOK
UNIVERSITY OF BEER
12.2015 - 07.2016
Certificate - Fashion Design and Technique
SACRAMENTO CITY COLLEGE
High School -
AMERICAN LEGION HIGH SCHOOL
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