Ulyssa E. Merrill
Jonesboro,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
FIT 2 Lead
Delta Air Lines, Inc
Atlanta, GA
09.2023 - Current
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
Red Coat
Delta Air Lines, Inc
Atlanta, GA
03.2023 - 09.2024
- Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers
- Displays a positive image of Delta
- Keeps customers informed while ensuring service delivery
- Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible
- Practices safety-conscious behaviors in all operational processes and procedure
Customer Service/ Gate
Delta Air Lines
Queens, NY
06.2017 - 03.2023
- Greet passengers, guide and assist with the ticketing and baggage check-in process
- Ensure passenger have the proper documentation for travel
- Properly tag baggage and preform lifting task to transfer baggage from scales to conveyor belts
- Assist passengers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process
- Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing and securing aircraft doors
Education
Master - Human Resource Management
Ashford University
01.2022
Bachelor of Applied Science - Psychology
SUNY College
05.2011
Associate of Applied Arts - Liberal Arts
Borough of Manhattan Community College
07.2009
Skills
- Critical Thinking
- Organization and Time Management
- Strong and effective presentation skills
- Conflict Resolution
- Training & Development
- Strong Relationship Building
- Data Management
- Strong Microsoft Office Proficiency
- Verbal and Written Communication
- Creative Problem Solving
- Multitasking and Prioritization
- Efficient and Detail-Oriented
References
References Available Upon Request
Timeline
FIT 2 Lead
Delta Air Lines, Inc
09.2023 - Current
Red Coat
Delta Air Lines, Inc
03.2023 - 09.2024
Customer Service/ Gate
Delta Air Lines
06.2017 - 03.2023
Master - Human Resource Management
Ashford University
Bachelor of Applied Science - Psychology
SUNY College
Associate of Applied Arts - Liberal Arts
Borough of Manhattan Community College
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