Ulysses Vega
Madera,CA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
Work History
Tutor
California Teaching Fellows
02.2020 - 05.2025
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Package Handler
Fed Ex Ground
07.2023 - 08.2023
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
Bachelor of Science - Computer Information Systems
California State University, Fresno
Fresno, CA12-2026
Associate of Science - Business Administration
Clovis Community College
Clovis, CA06-2025
Associate of Science - Computer And Information Sciences
Clovis Community College
Clovis, CA06-2024
Skills
- Group tutoring
- Learning techniques
- Educational feedback
- Study plan development
Timeline
Package Handler
Fed Ex Ground
07.2023 - 08.2023
Tutor
California Teaching Fellows
02.2020 - 05.2025
Bachelor of Science - Computer Information Systems
California State University, Fresno
Associate of Science - Business Administration
Clovis Community College
Associate of Science - Computer And Information Sciences
Clovis Community College
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