Ulysses Concepcion
Corona
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, and always looking for a challenge.
Overview
6
6
years of professional experience
Work History
Police Officer
New York City Police Department
2023.01 - Current
- Provided security where needed around all NYC boroughs, coordinated with 911 calls, responded to emergencies, demonstrated sound judgment under pressure, identified and pursued suspects, patrolled the city.
Teacher assistant/ Paraprofessional (1:1 and whole class)
Gersh Academy
2022.08 - 2023.01
- Assisted in a classroom for children with Autism, helped with daily tasks, de-escalated behaviors, kept students motivated, introduced new routines, practiced safety protocols.
Mobile Expert
T-Mobile
2020.08 - 2022.08
- Sales associate specializing in mobile and home internet service, handled client frustrations, processed transactions, performed technical support, maintained cleanliness of the work environment.
Customer Service Expeditor
Bloomingdales
2018.06 - 2020.08
- Sales associate focusing on luxury items, received online orders, handled sensitive information, processed exchanges and returns, responsible for restocking and cleaning fitting rooms.
Education
Bachelor's Degree in Forensic Psychology -
John Jay College of Criminal Justice
New York, NY05.2022
Skills
- Fluent in Spanish
- Risk Mitigation
- Courtroom Testimony
- Crisis intervention and deescalation
- Integrity
- Report Writing
- Relationship building and management
Achievementsandactivities
- Top 16% Mobile Expert in the district for the month of November '21
- Certified in Dispute and Resolution '20
- Certified in Counseling '21
- Winner of Model UN youth leadership program, participated in debates and clubs throughout two years in program from '13-'14
- Member of the National Honor Society, Honor student for all four years of high school '14-'18
- Team leader award, for baseball season '17
- Employee of the month/top seller at T-Mobile November - December '20
Timeline
Police Officer
New York City Police Department
2023.01 - Current
Teacher assistant/ Paraprofessional (1:1 and whole class)
Gersh Academy
2022.08 - 2023.01
Mobile Expert
T-Mobile
2020.08 - 2022.08
Customer Service Expeditor
Bloomingdales
2018.06 - 2020.08
Bachelor's Degree in Forensic Psychology -
John Jay College of Criminal Justice
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