Ulysses Portillo
Aurora,CO
Summary
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused and warehouse environments. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Improvement
Erie, CO
05.2024 - 02.2026
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Handled customer inquiries and complaints, providing timely resolutions to maintain service quality.
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Lowe's Home Improvement-Erie, CO
Associate
Wal-Mart
Lafayette, CO
02.2023 - 01.2024
- Walmart-Lafayette, CO
- Collaborated with team members to optimize store layout for enhanced customer experience.
- Assisted in inventory management to ensure accurate stock levels and availability.
- Conducted regular audits of merchandise displays to maintain compliance with company standards.
- Trained new associates on operational procedures and customer service best practices.
- Monitored sales floor activities to identify trends and assist in strategic product placement.
Education
High school diploma -
Peak To Peak Charter School
Lafayette, CO05.2021
Skills
- Forklift, heavy equipment, and vertical lift certified
- Translation and interpretation services
- Fluent in English and Spanish
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Inventory control
- Calm and professional under pressure
- Work prioritization
- Order and refund processing
- Order processing
Accomplishments
- Achieved an incease in store profits and decrease in shrink by completing daily audits and helping with yearly inventory counts with accuracy and efficiency.
- Trained 3 new employees on proper forklift operation and safety.
- Certification of vertical lifts and forklifts completed in one month.
Certification
Driver's License
Languages
Spanish - Fluent
English - Fluent
Timeline
Customer Service Associate
Lowe's Home Improvement
05.2024 - 02.2026
Associate
Wal-Mart
02.2023 - 01.2024
High school diploma -
Peak To Peak Charter School