Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Ulysses Ramirez

El Paso,TX

Summary

Dynamic General Manager with proven expertise in labor optimization, employee training, and budget management. Committed to enhancing service quality and driving customer engagement through effective communication and problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Dunkin'
El Paso, Texas
10.2014 - 08.2025
  • Managed staff scheduling and optimized labor efficiency for peak hours.
  • Developed training programs to enhance employee performance and service quality.
  • Coordinated marketing initiatives to drive customer engagement and brand loyalty.
  • Analyzed customer feedback to improve service delivery and operational processes.
  • Fostered a positive work environment through effective team communication and support.
  • Led safety training sessions to maintain a secure workplace for all employees.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Ensured compliance with local health department regulations regarding food safety standards.

Volunteer

Kelly Center for hunger
EL PASO, TX
03.2024 - 03.2024
  • Assisted in sorting and distributing food items to community members.
  • Collaborated with other volunteers to create a positive work environment.

Education

Bachelor of Arts - Graphic Design

IADA / UACJ
Juarez, Chih. Mex.
12-2010

Skills

  • Labor optimization
  • Budget management
  • Safety compliance
  • Employee training
  • Sales reporting
  • Inventory management
  • Team building
  • Problem solving
  • Effective communication
  • Staff training/development
  • Workflow planning
  • Team oversight
  • Sales
  • Conflict resolution
  • Safety protocol
  • Schedule management
  • Policy/program development
  • Staff motivation
  • Effective leader
  • Risk management
  • Profit and loss accountability

Accomplishments

  • 10 years of Dedication service
  • Generous Donation to The corner of hope
  • Business appreciation with VINQUIZ
  • Recognition for supporting Cure PKD EL Paso

Certification

  • ServSafe Certification 7/22/2030

Languages

Spanish
Professional

References

References available upon request.

Timeline

Volunteer

Kelly Center for hunger
03.2024 - 03.2024

General Manager

Dunkin'
10.2014 - 08.2025

Bachelor of Arts - Graphic Design

IADA / UACJ

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