Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ulysses Rincon

Glendale,AZ

Summary

Friendly and reliable customer relations professional offering 3.5+ years of customer service, 6 years of military experience, as well as expertise in massage therapy, emergency medical care and aquatic safety. Proven success multi-tasking and utilizing critical thinking to provide the highest level of service to the public.

Overview

11
11
years of professional experience

Work History

Myofascial Technician

Eos Fitness
08.2024 - Current
  • Assess overall flexibility of clients; perform assistive stretch therapy during scheduled sessions
  • Provide recommendations to clients for at-home therapeutic techniques
  • Promote company's Stretch program to prospective clients
  • Assist leadership in reaching and maintaining sales goals
  • Maintain a safe and clean fitness experience for all Eos members


Licensed Massage Therapist

Massage Envy
05.2023 - 06.2024
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue and Swedish massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Performed duties of Front Desk Associate; scheduled appointments, managed customer accounts, and handled payments.

Barista

Starbucks
06.2022 - 05.2023
  • Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Fleet Marine Force Hospital Corpsman

United States Navy
07.2016 - 07.2022
  • Provided emergency medical care, immunization administration and conducted physical exams/interviews to gain medical history and relevant health data.
  • Evaluated injured or ill persons to determine nature and extent of concerns and prioritized procedures based on the severity of the condition.
  • Assisted an annual average of over 1,000 Marines in returning to full duty, reducing recovery time and aiding in operational efficiency.
  • Maintained treatment records and reports and cared for over 800 injured and sick individuals per year.
  • Communicated with medical officers/emergency services to provide information about situation, to arrange reception of patients or to receive instructions for further treatment.
  • Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.

Lifeguard

Sea World Parks
01.2016 - 06.2016
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Offered first aid to individuals in distress.
  • Monitored safety of guests in and around swimming pool.
  • Explained safety rules and procedures regarding activities to guests.

Retail Sales Associate

Tommy Hilfiger
07.2014 - 01.2016
  • Greeted customers and helped with product questions, selections and purchases.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

High School Diploma -

Cypress Creek High School
Orlando, Florida
05.2016

Skills

  • Basic Trauma Life Support/CPR/AED
  • Rapport Building
  • Problem Solving
  • Reporting and Documentation
  • Adaptable and Flexible
  • Active HI Massage License

Timeline

Myofascial Technician

Eos Fitness
08.2024 - Current

Licensed Massage Therapist

Massage Envy
05.2023 - 06.2024

Barista

Starbucks
06.2022 - 05.2023

Fleet Marine Force Hospital Corpsman

United States Navy
07.2016 - 07.2022

Lifeguard

Sea World Parks
01.2016 - 06.2016

Retail Sales Associate

Tommy Hilfiger
07.2014 - 01.2016

High School Diploma -

Cypress Creek High School

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Ulysses Rincon