Ulysses Rincon
Glendale,AZ
Summary
Friendly and reliable customer relations professional offering 3.5+ years of customer service, 6 years of military experience, as well as expertise in massage therapy, emergency medical care and aquatic safety. Proven success multi-tasking and utilizing critical thinking to provide the highest level of service to the public.
Overview
11
11
years of professional experience
Work History
Myofascial Technician
Eos Fitness
Phoenix, AZ
08.2024 - Current
- Assess overall flexibility of clients; perform assistive stretch therapy during scheduled sessions
- Provide recommendations to clients for at-home therapeutic techniques
- Promote company's Stretch program to prospective clients
- Assist leadership in reaching and maintaining sales goals
- Maintain a safe and clean fitness experience for all Eos members
Licensed Massage Therapist
Massage Envy
Kapolei, HI
05.2023 - 06.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue and Swedish massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Performed duties of Front Desk Associate; scheduled appointments, managed customer accounts, and handled payments.
Barista
Starbucks
Ewa Beach, HI
06.2022 - 05.2023
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Fleet Marine Force Hospital Corpsman
United States Navy
07.2016 - 07.2022
- Provided emergency medical care, immunization administration and conducted physical exams/interviews to gain medical history and relevant health data.
- Evaluated injured or ill persons to determine nature and extent of concerns and prioritized procedures based on the severity of the condition.
- Assisted an annual average of over 1,000 Marines in returning to full duty, reducing recovery time and aiding in operational efficiency.
- Maintained treatment records and reports and cared for over 800 injured and sick individuals per year.
- Communicated with medical officers/emergency services to provide information about situation, to arrange reception of patients or to receive instructions for further treatment.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
Lifeguard
Sea World Parks
01.2016 - 06.2016
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Offered first aid to individuals in distress.
- Monitored safety of guests in and around swimming pool.
- Explained safety rules and procedures regarding activities to guests.
Retail Sales Associate
Tommy Hilfiger
07.2014 - 01.2016
- Greeted customers and helped with product questions, selections and purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
High School Diploma -
Cypress Creek High School
Orlando, Florida05.2016
Skills
- Basic Trauma Life Support/CPR/AED
- Rapport Building
- Problem Solving
- Reporting and Documentation
- Adaptable and Flexible
- Active HI Massage License
Timeline
Myofascial Technician
Eos Fitness
08.2024 - Current
Licensed Massage Therapist
Massage Envy
05.2023 - 06.2024
Barista
Starbucks
06.2022 - 05.2023
Fleet Marine Force Hospital Corpsman
United States Navy
07.2016 - 07.2022
Lifeguard
Sea World Parks
01.2016 - 06.2016
Retail Sales Associate
Tommy Hilfiger
07.2014 - 01.2016
High School Diploma -
Cypress Creek High School