Summary
Overview
Work History
Education
Skills
Timeline
Generic

ULYSSES SPRAGUE

Farmington

Summary

Resourceful Lead Server Trainer known for high productivity and efficient task completion. Possess specialized skills in team leadership, customer service training, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Server

Mootz
Detroit
11.2024 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Lead Server Trainer

Bonefish Grill Restaurants
Novi
03.2020 - Current
  • Monitored server performance through direct observation, surveys and post-training assessments.
  • Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Identified opportunities for process improvements that could enhance server efficiency.
  • Collaborated directly with servers throughout multiple shifts during training process.
  • Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.

HVAC Technician

Sun Heating And Cooling
Bloomfield Hills
10.2022 - 04.2023
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
  • Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
  • Resolved customer complaints regarding installation or service issues in a timely manner.
  • Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
  • Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
  • Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
  • Maintained and serviced HVAC systems and refrigeration equipment.

Restaurant Manager

Red Robin
Clifton
02.2016 - 02.2020
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Updated computer systems with new pricing and daily food specials.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Server

Red Robin
Clifton
09.2011 - 01.2016
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Education

Some College (No Degree) - Business Administration

Bergen Community College
Paramus, NJ

Hvac Tech -

Northwestern Technical Institute
Southfield, MI

Skills

  • Performance monitoring
  • Process improvement
  • Strong multitasking
  • Operational efficiency
  • Problem solving
  • Adaptability
  • Customer service
  • Facility maintenance

Timeline

Server

Mootz
11.2024 - Current

HVAC Technician

Sun Heating And Cooling
10.2022 - 04.2023

Lead Server Trainer

Bonefish Grill Restaurants
03.2020 - Current

Restaurant Manager

Red Robin
02.2016 - 02.2020

Server

Red Robin
09.2011 - 01.2016

Some College (No Degree) - Business Administration

Bergen Community College

Hvac Tech -

Northwestern Technical Institute

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