UMA AMIN

Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.

• Providing NYS DOH eMedNy PTAR for patients.
• Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
• Strong written and verbal communication skills and organization skills.
• Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
• Work closely with Medicaid Investigator/ Financial counseling.
• Enhanced patient experience with empathetic communication and work well under pressure.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Reduced insurance claim denials by diligently verifying patients insurance coverage and eligibility.
• Resolved complex billing issues, ensuring accurate financial records and timely payments from patients and insurers.
• Negotiated payment plans for financially challenged patients, demonstrating compassion while ensuring fiscal responsibility for the organization.
• Improved patient satisfaction by providing timely and accurate appointment scheduling.
• Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
• Facilitated smooth transitions during system upgrades increasing overall productivity and reducing downtime.
• Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
• Streamlined registration processes for increased efficiency and reduced wait times.

• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected and documented patient medical information such as blood pressure and weight.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Verified patient insurance coverage and collected required co-payments.

• Ensured accurate documentation of patient information through meticulous record-keeping and data entry tasks.
• Improved patient satisfaction by providing timely and compassionate assistance during their ER visit.
• Demonstrated adaptability while working under pressure in high-stress emergency situations requiring quick thinking and decision making skills.
• Maintained a clean and organized emergency room environment, ensuring optimal patient care and safety.
• Documented patient information and care activities in electronic health record.
• Promoted a positive work culture within the ER department through collaboration, open communication, and mutual respect among colleagues.

• Complied with health and safety regulations, maintaining top cleanliness and organization.
• Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
• Managed inventory levels, reducing waste and optimizing food cost control measures.
• Delivered quality services while maintaining friendly and welcoming environment.
• Facilitated successful teamwork by communicating effectively with coworkers regarding task assignments or adjustments in a fast-paced environment.
• Developed positive working relationships with team members, fostering a collaborative atmosphere conducive to productivity.
• Adhered to food safety guidelines, maintaining a safe environment for both employees and customers.
• Organized special events catering, coordinating with clients to deliver customized menus and memorable experiences.