Uma Jean

A leading insurance provider recognized for superior customer experience and service excellence.

• Managed a portfolio of 300+ customers monthly, providing consultative support and strategic solutions.
• Strengthened client relationships by proactively identifying needs, and implementing tailored service recommendations.
• Led process improvements that enhanced customer self-service adoption, reducing call volumes.
• Collaborated with internal teams to refine customer engagement strategies, improving satisfaction scores.

Boutique design and marketing consultancy helping businesses enhance brand loyalty through strategy and design.

• Developed and executed data-driven content strategies for 5+ clients, increasing website traffic and engagement.
• Designed UX-focused content frameworks and optimized SEO, improving discoverability and customer retention.
• Built scalable knowledge bases and self-service content to enhance customer experience while reducing service inquiries.
• Created automated email workflows, FAQs, and chatbot scripts to streamline customer interactions.

A media publication focused on the business of entertainment and industry diversity.

• Managed editorial workflows to ensure content aligned with brand voice and audience interests.
• Developed and implemented cross-platform content strategies that boosted audience engagement.
• Created and edited SEO-optimized content to enhance visibility and reader interaction.