UMA MADASU
Integration engineer
Suwanee,GA
Summary
Software engineer and integration architect with 6 years of experience building reliable, scalable, and user-focused enterprise systems. I specialize in backend architecture, API-led design, and turning complex workflows into intuitive products for knowledge workers. I’ve worked across healthcare, ESG, and logistics, and I’ve built AI-driven features that use large language models for automation, decision support, and coordination. I founded ChainSync, where I designed a full-stack scheduling engine and an AI-augmented integration layer that connects real-world operational systems with advanced agentic workflows. I enjoy working closely with product, design, and GTM teams, and I thrive in fast-moving environments where the goal is to ship secure, reliable, and scalable experiences that genuinely help people work better.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Founder and Lead Engineer
ChainSync
10.2024 - Current
- Built the system from the ground up with a focus on reliability, scale, and real-world usability for teams in environmental services, logistics, compliance, and emergency response.
- Designed a multi-layer platform that connects 15+ third-party data sources through MuleSoft, enabling consistent, secure, and high-throughput data flow across enterprise environments.
- Created a robust event-driven architecture with retries, failover logic, and automated health checks to maintain predictable system behavior under load.
- Implemented a unified API layer with standardized data models, role-based access, audit trails, and clear RAML documentation for enterprise onboarding.
- Built a Python-based agent component powered by GPT-4 that performs domain-aware reasoning, cross-system data analysis, and automated decision support.
- Added intelligent workflow primitives that generate meeting coordination, risk assessments, and follow-up actions using natural language prompts.
- Designed conversation memory and context-routing logic so the agent can switch between operational domains without losing continuity.
- Developed a full-stack scheduling application (ProCalendar) that became the coordination layer for ChainSync.
- Added natural language booking, conflict detection, auto-summaries, and smart scheduling powered by OpenAI models.
- Shipped enterprise-grade features including real-time sync with Google Calendar, access controls, and monitoring dashboards.
- Created a complete monitoring and alerting suite that provides visibility into API performance, agent actions, and cross-system SLAs.
- Built extensive automated tests covering integration reliability, AI behavior, and end-to-end workflows.
- ChainSync is an enterprise platform that brings together integration, workflow automation, and AI-assisted decision making.
- Technical Stack: React, Firebase, Node.js, Express, Google Calendar API, OpenAI Integration (AI features), Tailwind CSS
- Live Demo: https://procalender-frontend-uma26madasus-projects.vercel.app/login
- Technical Stack: MuleSoft Anypoint Platform, DataWeave 2.0, Python (AI Agent), OpenAI GPT-4, REST/SOAP APIs, Node.js (Platform Services)
- GitHub: https://github.com/uma26madasu/ChainSync-Agents
Integration Project Engineer
Enersys
Remote, PA
03.2023 - 09.2024
- Provided 24/7 production support for critical integration platforms, troubleshooting and resolving incidents within established SLAs with 99% compliance rate.
- Implemented comprehensive monitoring dashboards to track integration health metrics, reducing MTTR (Mean Time to Resolve) by 50% and improving overall system reliability.
- Created detailed technical documentation for integration processes, configurations, and troubleshooting procedures, enabling knowledge transfer and faster incident resolution.
- Orchestrated the seamless migration of APIs from Jitterbit to MuleSoft, ensuring zero downtime during transition.
- Monitored integration systems across development, QA, and production environments, identifying and resolving performance bottlenecks.
- Implemented automated monitoring and alerting systems within MuleSoft, reducing response times for issue resolution by 50%.
- Developed standardized incident response procedures, resulting in 30% faster resolution times for common integration issues.
- Managed SSL certificate renewals and platform upgrades across integration environments with minimal business disruption.
- Collaborated with vendor support teams to troubleshoot platform issues and resolve product bugs.
- Conducted root cause analysis for integration failures and implemented preventative measures.
MuleSoft Integration Support Specialist
BCBS
Remote, Illinois
06.2021 - 10.2022
- Led the successful migration of BD and BDM services from MuleSoft 4.1.5 to 4.3, coordinating with operations teams to ensure zero downtime.
- Provided production support across multiple environments, resolving integration incidents within defined SLAs.
- Managed the complete migration of two Runtime Fabric Cloudhub Standalone services with minimal business impact.
- Developed and maintained operational runbooks and troubleshooting guides for support team use.
- Created and executed test plans using Postman for API validation before deployment to production.
- Collaborated with cross-functional teams to define integration strategies, resulting in 15% improved system interoperability.
- Implemented monitoring solutions to detect data transformation issues before they impacted end users.
- Performed regular health checks of integration systems and addressed potential issues proactively.
Technical Consultant
Mosaic Dots
Hyderabad - Remote, India
01.2022 - 06.2022
- Redesigned APIs and improved database efficiency to optimize backend architecture at Mosaic Dots.
- Implemented middleware solutions and managed data migration to enhance integration strategies.
- Collaborated with cross-functional teams, mentored colleagues, and effectively communicated technical insights to stakeholders.
- Assessed client's infrastructure, identified operational gaps and recommended improvements.
- Implemented security measures including encryption protocols and OAuth authentication flows.
- Created monitoring dashboards for integrating health metrics within MuleSoft platform.
- Developed standard operating procedures for common integration support scenarios.
- Documented troubleshooting workflows for integration platform issues.
- Conducted knowledge transfer sessions with client support teams on integration monitoring best practices.
- Freelance
Integration Support Specialist
Alfa Insurance
Montgomery, AL
03.2020 - 05.2021
- Monitored integration platforms across all environments, responding to alerts and resolving issues.
- Developed and deployed multiple Mule APIs to support ALFA Insurance's Return Items Management System (RIMS), improving processing efficiency for returned items within the Property & Casualty (P&C) line of business.
- Enabled real-time access to billing data through the P&C Bundle API, significantly speeding up policy servicing and reducing data latency across internal systems.
- Automated file polling and transformation of Nacha ACH flat files into structured JSON using MuleSoft schedulers and APIs.
- Integrated workflows across SFTP, Guidewire Billing API, RIMS System API, Document Generate/Archive APIs, and multiple internal databases (Audit DB, Legacy DB) to streamline the return items lifecycle.
- Built reconciliation logic to ensure debit/credit totals aligned with processed records, maintaining financial accuracy and compliance.
- Created detailed RAML files and implemented strict role-based security controls to safeguard sensitive financial and policy data.
- Generated automated audit logs and triggered real-time business notifications in case of mismatched or incomplete records.
- Ensured data consistency between staging and master records, improving data integrity across ALFA's financial systems.
Integration Developer Analyst (Onsite Lead)
BCBS-HCSC
Richardson, TX
06.2019 - 12.2019
- Supported middleware applications between Salesforce and Kafka in production environments.
- Created technical documentation including Technical Design Documents and operational runbooks.
- Utilized Jira for incident management and change control processes.
- Monitored data flows between platforms and troubleshot integration failures.
- Optimized DataWeave scripts for healthcare data processing, improving transformation performance by 25%.
- Collaborated with onshore and offshore support teams, increasing operational efficiency by 20%.
- Performed root cause analysis on recurring integration issues and implemented permanent fixes.
- Conducted regular audits of integration logs to identify potential system improvements.
MuleSoft ESB Developer
EA Learn
Remote, NJ
12.2018 - 05.2019
- Supported RESTful/SOAP web services in production environments.
- Monitored integration points between third-party and customer systems.
- Created monitoring dashboards for API performance using Anypoint Monitoring.
- Developed and maintained operational documentation for integration support.
- Performed troubleshooting of integration issues across development and production environments.
- Implemented automated testing using Postman collections for regression testing.
MuleSoft Operations Intern
Econtenti
New Jersey
03.2017 - 08.2018
- Assisted in monitoring MuleSoft Anypoint platform across environments.
- Supported database connections using Database Connectors with MS-Access.
- Participated in on-call rotations for basic integration support.
- Documented common operational procedures and troubleshooting steps.
- Collaborated with development teams to identify and resolve integration issues.
Industrial Business Analyst
LVR Enterprises
Visakhapatnam, India
04.2014 - 07.2015
- Gathered and documented business requirements for operational systems.
- Created and maintained documentation for business processes.
- Implemented process improvements for transportation operations.
- Supported end users with system-related questions and issues.
- Monitored system performance and reported issues to technical teams.
Education
Masters - Cybersecurity
New England College
07.2021
Master’s - management information systems
Stratford University
12.2016
Bachelor's degree - industrial engineering
Gitam University
05.2015
Skills
- MuleSoft Anypoint Platform
- Python
- Mule ESB
- API-led Connectivity
- CloudHub Deployment
- DataWeave 20 Advanced Transformations
- Workato
- OpenAI GPT-4 Integration
- AI Agent Development
- Intelligent Conversation Management
- Natural Language Processing
- Production Support
- Incident Resolution
- Monitoring Dashboards
- Performance Tuning
- Real-time Event Processing
- REST/SOAP APIs
- Anypoint Studio
- DataWeave 20
- API Designer
- Postman
- RAML Specification Design
- Alert Systems
- Anypoint monitoring
- Root Cause Analysis
- CI/CD Pipeline
- Runtime Manager
- CloudHub
- Runtime Fabric
- Auto-scaling Configuration
- Technical documentation
- Stakeholder presentations
- Cross-functional collaboration
- Salesforce middleware
- Automated Workflow Orchestration
- Risk Assessment Systems
- Multi-industry Integration
Certification
- Certified MuleSoft Developer - Level 1
- Workato Automations Pro 1,2&3
- Certified Scrum Master from GAQM
- Certification on Supply Chain Foundations. April 2017.
- Certification on Business Benefits Realization. April 2017.
- Certification on Business Analysis Foundations
- Certification on Business Process Modeling
Personal Information
Title: Integration Operations & MuleSoft Specialist | Founder, ChainSync
Accomplishments
- Founded and led ChainSync, a universal emergency coordination platform, architecting end-to-end API-led connectivity across multiple industries including logistics, manufacturing, energy, and smart cities.
- Designed and implemented real-time event detection and orchestration workflows, integrating 15+ external data sources to automate critical response and stakeholder coordination.
- Developed the Python AI Agent Component, leveraging GPT-4 integration to intelligently route tasks, schedule meetings, and optimize human responses during emergencies.
- Created a multi-layered architecture (Experience, Process, System, MuleSoft, Slotify) ensuring scalability, operational reliability, and seamless cross-system integrations.
- Delivered a SaaS solution with enterprise licensing, professional services, and API monetization, positioning ChainSync as a market-ready, revenue-generating platform
Timeline
Founder and Lead Engineer
ChainSync
10.2024 - Current
Integration Project Engineer
Enersys
03.2023 - 09.2024
Technical Consultant
Mosaic Dots
01.2022 - 06.2022
MuleSoft Integration Support Specialist
BCBS
06.2021 - 10.2022
Integration Support Specialist
Alfa Insurance
03.2020 - 05.2021
Integration Developer Analyst (Onsite Lead)
BCBS-HCSC
06.2019 - 12.2019
MuleSoft ESB Developer
EA Learn
12.2018 - 05.2019
MuleSoft Operations Intern
Econtenti
03.2017 - 08.2018
Industrial Business Analyst
LVR Enterprises
04.2014 - 07.2015
Masters - Cybersecurity
New England College
Master’s - management information systems
Stratford University
Bachelor's degree - industrial engineering
Gitam University