Umah Turay
Dallas
Summary
Hardworking customer service professional familiar with claims, chat, email, and data entry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
FIS Global - Remittance Processing Specialist
FIS Global
03.2021 - 03.2023
- Performed essential research and adjustment activities proactively in timely manner
- Balanced credits and debits to ensure each payment was processed for correct amounts, and processed exception items
- Consulted with senior peers on processes or errors to increase personal development and worked under close to moderate supervision with upper management to ensure accuracy and increased productivity.
Infocision- Customer Service Representative
InfoCision
03.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Walmart- Assistant Sales Manager
Walmart
08.2017 - 02.2018
- Coordinated customer service operations daily, and communicated with clients to evaluate needs, and desired fitness goal outcomes
- Collaborated cross-functionally with Retail Sales Manager with planning, development, and implementing strategies to improve brand awareness, and customer retention
- Coached sales associates in product specifications, sales incentives, and selling techniques, which resulted in significantly increasing customer satisfaction ratings.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Education
High School Diploma -
Amon Carter Riverside High School
Fort Worth, TX07.2017
Skills
- Superior Attention to Detail
- Basic Computer Proficiency
- Clear and Concise Communication
- Adaptable and Flexible
- Exceptional Customer Service and Assistance
- Data Entry and Database Maintenance
- Live Chat and Email Messaging Expertise
- Clerical and Administrative Support
- Excellent Problem Solving and Critical Thinking
- Organizational Skills
- Time Management
- Claims Investigation Knowledge
- Policy and Procedure Adherence
References
Available Upon Request
Timeline
FIS Global - Remittance Processing Specialist
FIS Global
03.2021 - 03.2023
Infocision- Customer Service Representative
InfoCision
03.2019 - 02.2021
Walmart- Assistant Sales Manager
Walmart
08.2017 - 02.2018
High School Diploma -
Amon Carter Riverside High School
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