Umair Hasan
North Brunswick,NJ
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams
while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent
communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic
approach.
Overview
9
9
years of professional experience
Work History
Project Management Optimization Manger
BetMGM
01.2023 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed and initiated projects, managed costs, and monitored performance.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Analyzed project performance data to identify areas of improvement.
- Planned, designed, and scheduled phases for large projects.
Operation Manager /Project Manager Team Leader
Samsung Electronics
11.2019 - 12.2022
- Spearheaded a team responsible for creating cross-functional projects and processes that improved and minimized divisions
costs for Product Marketing, Sales, Finance, Legal, Service, Procurement & Supply chain by 45%. - Completed several Task forces per quarter regarding business/product implementation hitting our division's profit/loss goals
- Revamped our document process flows for end-to-end account transaction workflow, thereby eliminating escalated items by 30%.
- Improved our order-to-cash processes, policy creation, Returns, and Order entry, thereby reducing overall costs by 10%.
- Implemented Procurement/Vendor Management/Contract negotiations in facets of our division's optimization.
- Onboard 90% of new accounts to hit our forecasting goals and work with Stakeholders/VPs to determine the risk factor and business strategy for bringing these accounts on board.
- Graduated top of class in Samsung's Internal 5 Month leadership program
- Create and Improve dashboard functions to review profit loss segments and develop strategies for improving overall year to-date costs.
- Led 3 direct reports while guiding them in achieving their career goals with monthly 1 on 1'
Global Operations Manager
Northern Star Technologies
11.2018 - 12.2019
- Managed our IT/Project/Procurement Team while completing 95% of projected goals to stay competitively profitable in the
business. - Working knowledge in cloud services and implementation, AWS, M365, Azure AD, Network Infrastructure,
telecommunication/WAN network concept, etc. - Improved Operational Structure on an IT/Cyber Security level with clients from various different industries such as Pharmacy, Hedge Funds, Banking, Law Firms, and Health care by creating specific layout plans for their needs
- Motivated and promoted 10+ team members to encourage a path, and establish career growth.
- Minimized escalated items at hand to less than 3% quarterly.
Targeted digital marketing campaigns geared toward product launches to improve sales along with road mapping new B2B
products to allow growth per quarter. - Developed and implemented IT/Operational policy and best practice guides for the internal organization using ITIL, Agile Scrum, Waterfall, and Kanban.
- Closed operational demos with the Sales team to create business growth of 60% plus per quarter.
- Launched timelines, scope, and budgets for all projects that keep the company within our profit margin.
- Advanced knowledge with Connect Wise/Auto task/ Zen desk/Service Now Jira, and various other RMM/SaaS tools.
- Implemented reporting tools for the company budget among-st different divisions allowing goals to be hit at an 85% success rate.
Operations Manager
Clinic Information Technologies
09.2017 - 10.2018
- Assign engineers technical assignments/projects to all L1/L2/L3 using Service Now, Zen desk/Connect wise, Jira etc with achievements of 95% SLAs.
- Working knowledge in cloud services and implementation, AWS, M365, Azure AD, Network Infrastructure,
telecommunication/WAN network concept, etc. - Improved Operational Structure on an IT/Cyber Security level with clients from various industries such as Pharmacy, Hedge Funds, Banking, Law Firms, and Health care.
- Collaborated on Digital marketing campaigns geared toward product launches with revenue improvements of 45%.
- Minimize all escalated items at hand to below 3%.
Creating timelines, scope, and budgets for all projects that keep the company within our profit margin. - Improve order processing, and procurement by 70%, therefore, allowing faster turnaround on completed goals.
Point of contact for all Vendor Management/CRM and create the highest return on investment. - Implement client utilization margins by analyzing profitability, therefore, knowing which clients need to grow or have too many risks to keep on.
Senior Project Coordinator
Domain Computer Services
04.2014 - 06.2017
- Assign engineers technical assignments/projects to all L1/L2/L3 using Service Now, Zen desk/Connect wise, Jira, etc with 95% SLA completion.
- Improved Operational Structure on an IT/Cyber Security level with clients from various industries such as Pharmacy, Hedge Funds, Banking, Law Firms, and Health care.
- Improve/Responsible for procurement and logistics with a 70% cost improvement that allowed the team a faster turnaround on projects.
- Working knowledge in cloud services and implementation, AWS, M365, Azure AD, Network Infrastructure,
telecommunication/WAN network concept, etc. - Improved our Project Management and communicated that to stakeholders weekly with dashboards and data views.
- Implement client utilization margins analyzing profitability via google analytics and ITIL keeps clients at 60 to 70% profitable for the business.
- Point of contact for all Vendor Management/CRM and create the highest return on investment.
Education
Bachelor of Science - Business / Marketing Management
Kean University
Union, NJ06.2011
Associate of Science - Marketing Management And Research
Middlesex County College
Edison, NJ06.2009
Skills
- Operational Efficiency
- Project Development
- Multi-Unit Operations Management
- New Product Introduction Strategies
- SAP/NERP Efficient
- Agile Methodologies
- Timely Project Completion
- Life-Cycle Assessment
- Change Management Process
- Product Owner
- Sales and Marketing
- Project Management
- Vendor Management
Languages
English
Native or Bilingual
Urdu
Full Professional
Spanish
Limited Working
Timeline
Project Management Optimization Manger
BetMGM
01.2023 - Current
Operation Manager /Project Manager Team Leader
Samsung Electronics
11.2019 - 12.2022
Global Operations Manager
Northern Star Technologies
11.2018 - 12.2019
Operations Manager
Clinic Information Technologies
09.2017 - 10.2018
Senior Project Coordinator
Domain Computer Services
04.2014 - 06.2017
Bachelor of Science - Business / Marketing Management
Kean University
Associate of Science - Marketing Management And Research
Middlesex County College
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