Umair Masood

Accomplished Customer Service Representative with a proven track record at Frontier Airlines, excelling in problem resolution and customer satisfaction enhancement. Leveraged critical thinking and comprehensive product knowledge to boost client retention and loyalty. Demonstrated expertise in complaint handling and data collection, achieving significant improvements in customer feedback metrics. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.