Umalkhay Mohamoud
Hugo,Mn
Summary
To continue to develop into the best IT Professional that I can be,
through constant learning and endless expansion of my technical
skills, contributing to the growth and profitability of an organization.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
ELITE ROAD SUPPLIES AND TRADE CO, ECO
12.2021 - 10.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Collated and organized data entry documents into filing systems for easy access.
- Assisted with developing data entry processes.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
IT Support Engineer
Qatar Computer Services WLL,
02.2020 - 11.2021
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Maintained servers and systems to keep networks fully operational during peak periods.
Data Capturer
Thasaamah Technology
04.2018 - 09.2019
- Maintained strict confidentiality while handling sensitive client information and records.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Evaluated source documents to locate needed information.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Assisted in the development of new data management procedures, contributing to a more efficient work environment.
- Collaborated with team members to complete large-scale data capture projects on time and within budget constraints.
- Assisted with developing data entry processes.
- Developed and implemented data entry operations.
- Compared transcribed data with source document to detect and correct errors.
- Conducted audits of existing data entry processes.
Education
Master of Arts - Masters of Information Technology
Unisel University
Malaysia Selangor12.2019
Skills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- File Management
- Customer Service-Oriented
- Independent worker
- Filing and data archiving
- Word Processing
- Office Administration
- Maintains confidentiality
- Strong Problem Solver
- Data Processing
- Document Scanning
- Document processing
- Document Preparation
- Database Management
- Quality Control
- Invoice Processing
- Data Security
- Microsoft Office
- Microsoft Excel
Languages
English
Full Professional
Timeline
Data Entry Clerk
ELITE ROAD SUPPLIES AND TRADE CO, ECO
12.2021 - 10.2023
IT Support Engineer
Qatar Computer Services WLL,
02.2020 - 11.2021
Data Capturer
Thasaamah Technology
04.2018 - 09.2019
Master of Arts - Masters of Information Technology
Unisel University
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