UMAR ABUBAKAR
Philadelphia,PA
Summary
Dedicated candidate eager to leverage knowledge in security services, social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Lead Security Group
Manhattan, NY
10.2023 - Current
- Responsible for managing the security team for a specific shift, which involves tasks like scheduling, monitoring performance, and maintaining safety standards to protect people and property. Respond to alarms and emergencies, investigate incidents, and handle customer or client complaints. Maintain detailed daily records of security-related incidents, prepare reports for management, and assist with administrative tasks like payroll submissions.
- Conducting regular site inspections, monitor surveillance systems and alarms, and ensure all security equipment is functioning correctly. Train new and existing officers on security procedures, safety protocols and the use of new equipment. Act as a point of contact between the security team, clients, and other departments or external agencies like law enforcement.
Shift Supervisor
Center For Urban Community Services
Queens, NY
12.2020 - 12.2021
- Reviewed all resident complaints and incident reports and ensured follow-up on all findings. Ensure the smooth running and supervision of all residence-related staff and services on a day-to-day basis, to ensure that all residence goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.
- Coordinate the day-to-day work of residence staff to ensure client success. Identified and documenting staff development issues and ensuring staff completion of agency mandated courses, core curriculum, and other indicated training. Scheduled staff shifts to secure adequate coverage and productive workflows.
- Ensured program compliance with all relevant government regulations. Ensured accurate and timely submission of all program statistics and reports Provided leadership, guidance, and support to staff members. Maintain client contact and feedback such as provide daily wakeup calls for all clients in the facility.
Shift Supervisor
Heartshare Human Services Of NY
Queens, NY
05.2018 - 12.2020
- Completed daily financial activities and prepared weekly reports for management to inform decision-making. Conducted routine inspections to check quality and compliance with established specifications. Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assure compliance with regulatory requirements (HIPAA, the Company Compliance Plan, DEA) Ensure that supports are provided with consideration for each person's individualized needs and routines. Supervises the department's day-to-day operations as they relate to Day Service Programming setting and ensure adequate coverage at all times.
- Participating in the training and development of direct support professionals; and working jointly with other team members to assure that person centered support plans are carried out. Ensures reporting of allegations of abuse, neglect and incidents to the appropriate external parties (Justice Center, OPWDD) and internally. Assist the Program Assistant Coordinator in coaching and mentoring employees, and follow through with progressive disciplinary actions, as needed.
Warehouse Shift Supervisor
Parts Authority
Bronxdale, NY
01.2020 - 11.2020
- Oversees daily warehouse operation, including managing staff, overseeing the receipt, storage, and dispatch of goods, and ensuring a safe and efficient workflow. Supervise and guide warehouse staff, assign daily tasks and monitor their performance. Oversee the receiving, storing, and dispatching of goods, while maintaining accurate inventory records.
- Ensure the smooth and efficient flow of products, manage logistics and meet performance targets. Enforce safety protocols and procedures, conduct safety inspections, and ensure compliance with company policies and regulations. Liaise with other departments, such as purchasing and distribution, to coordinate activities and resolve issues. Address and resolve issues that arise on the warehouse floor, including inventory discrepancies and safety.
Education
Bachelors - Business Management
Skills
Security Supervisor
Case coordination
Eligibility Assessments
Managing Case files
Case Notes
Operational Standards
Training Initiatives
Administrative Support
Program Development
Data processing
Social Work
Time management
Proficient in Microsoft Word, excel, outlook, Power Point
Certification
- Security Certificate, First Aids, CPR, AED
- Recognizing and Reporting Child Abuse
- Food Handler
Additional Information
I a have a certificate in Recognizing and reporting child abuse from University of Pittsburgh School of Social work. I also have 4 years experience in Adult Child Infant CPR, First Aid and AED , Lastly I also have a certificate in Food Handling.
Timeline
Security Shift Supervisor
Lead Security Group
10.2023 - Current
Shift Supervisor
Center For Urban Community Services
12.2020 - 12.2021
Warehouse Shift Supervisor
Parts Authority
01.2020 - 11.2020
Shift Supervisor
Heartshare Human Services Of NY
05.2018 - 12.2020